MELISSA VILLAFANA
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Accounting Clerk
Solid Surface Tops of SWFL, LLC
09.2022 - 09.2025
- Performed daily bookkeeping tasks.
- Managed accounts payable.
- Recorded financial transactions into the general ledger system accurately and efficiently.
- Assisted employees, vendors, and clients by answering questions related to accounts, procedures and services.
- Researched and resolved accounting discrepancies.
- Maintained organized filing systems for all accounting documents and records.
- Researched discrepancies in account balances or other financial data.
- Verified items billed against items ordered and received.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Matched order forms with invoices and recorded necessary information.
Clinical Operations Associate
Benecard PBF
11.2021 - 09.2022
- Completed necessary reports and documentation on time and to specifications
- Supported office operations by expertly handling administrative needs
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
Temperature Taker
Florida Cancer Specialists
01.2021 - 05.2021
- Completed COVID-19 screening questions for individuals entering building.
- Assisted in implementing temperature screening procedures for patient intake.
- Promoted a positive work environment by courteously greeting all individuals during temperature checks at entry points.
- Provided strong customer service skills while conducting temperature checks, ensuring a positive experience for all individuals entering the premises.
- Supported office operations by expertly handling administrative needs.
Radiology File Clerk
Lee Memorial Hospital
06.2007 - 08.2020
- Protected individual confidentiality as prescribed by local, state and federal mandates
- Utilized EPIC and PACS to manage and confirm patient data, such as insurance, demographic and medical history information
- Organized radiology files to ensure quick retrieval and compliance with hospital protocols.
- Processed incoming imaging requests efficiently, maintaining accurate records for patient care continuity.
- Contributed to a positive working environment by fostering teamwork, consistently offering assistance to colleagues and sharing best practices in file management techniques.
- Collaborated with radiologists and technicians to facilitate timely access to patient imaging results.
- Ensured HIPAA compliance by securely storing and managing confidential patient information.
- Sorted and distributed incoming and outgoing medical records.
Education
High School Diploma -
Watertown High School
06.1997
Skills
- Administrative support
- Clerical support
- Invoice processing
- Data entry
- Accounts payable and receivable
- Continuous learning mindset
- Professionalism and ethics
Certification
- Licensed Notary
Timeline
Accounting Clerk
Solid Surface Tops of SWFL, LLC
09.2022 - 09.2025
Clinical Operations Associate
Benecard PBF
11.2021 - 09.2022
Temperature Taker
Florida Cancer Specialists
01.2021 - 05.2021
Radiology File Clerk
Lee Memorial Hospital
06.2007 - 08.2020
High School Diploma -
Watertown High School
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