Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Villafane

Wilmington,DE

Summary

Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

9
9
years of professional experience

Work History

Office Manager and Bookkeeper

Penn Green Collision
Coatesville, PA
09.2018 - Current
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Coded and entered daily invoices with in-house accounting software.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Processed accounts payable and receivable transactions.
  • Ensured accuracy in all accounting entries and records.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.

Front Office Assistant

Service Master Cleaning
New Castle, DE
01.2018 - 09.2018
  • Greeted customers and provided assistance with inquiries.
  • Organized filing system for customer records and documents.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Scheduled appointments for clients and staff members.
  • Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
  • Prepared meeting agendas, minutes and other necessary paperwork for meetings.
  • Provided administrative support to management team when needed.
  • Assisted with special projects as assigned by supervisor.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Welcomed visitors and determined nature of business to announce to appropriate personnel.
  • Retrieved messages from voicemail to forward to appropriate personnel.
  • Assisted front office staff by taking initiative to help upper management and coordinate events.
  • Coordinated front office activities, enhancing operational efficiency.
  • Supported new employee onboarding, enhancing team integration.

Medical Front Office Coordinator

LCH
Kennett Square, PA
11.2015 - 08.2018
  • Greeted patients, answered phones and scheduled appointments.
  • Verified patient demographics, insurance information and medical histories.
  • Prepared and maintained patient files and records.
  • Collected payments for services rendered and applied them to appropriate accounts.
  • Provided assistance with billing inquiries or problems from patients or other healthcare providers.
  • Performed a variety of clerical duties such as data entry, filing and photocopying.
  • Processed referrals from primary care physicians to specialists.
  • Coordinated with other departments within the organization to ensure smooth operation of the front office activities.
  • Maintained accurate logs of all incoming calls, messages, faxes and emails regarding patient inquiries or concerns.
  • Managed administrative tasks related to patient visits including obtaining authorizations from insurance companies prior to treatment.
  • Resolved customer complaints in a timely manner while ensuring adherence to professional standards.
  • Ensured compliance with HIPAA regulations regarding patient privacy rights.

Education

High School Diploma -

Delcastle Technical High School
Wilmington
06-2005

Skills

  • Customer Service
  • Data Entry
  • Office Management
  • Bookkeeping
  • Scheduling and calendar management
  • Organizational Skills
  • Scheduling
  • Document Management
  • Administrative Support
  • Supply Management
  • Office Administration
  • Customer Relations

Languages

Spanish
Native/ Bilingual

Timeline

Office Manager and Bookkeeper

Penn Green Collision
09.2018 - Current

Front Office Assistant

Service Master Cleaning
01.2018 - 09.2018

Medical Front Office Coordinator

LCH
11.2015 - 08.2018

High School Diploma -

Delcastle Technical High School

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Melissa Villafane