Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Villagran

Stockton,CA

Summary

Dynamic warehouse professional with proven expertise at Staples, excelling in packaging and labeling while ensuring safety protocols. Recognized for enhancing efficiency through effective team collaboration and problem-solving skills. Committed to maintaining high standards of organization and cleanliness, consistently achieving timely order fulfillment and contributing to a positive work environment. Self-motivated and disciplined.

Overview

8
8
years of professional experience

Work History

Warehouse Worker

Staples
02.2021 - Current
  • Operated warehouse equipment to efficiently move and organize inventory.
  • Coordinated shipping and receiving processes to ensure timely fulfillment of orders.
  • Assisted in training new employees on safety protocols and operational procedures.
  • Implemented best practices for packing and labeling products to enhance efficiency.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Managed incoming shipments, ensuring accurate documentation and timely processing of goods.
  • Conducted regular audits of received merchandise, ensuring accuracy and quality standards were met.
  • Coordinated closely with transportation providers to ensure timely pickup of outgoing shipments, reducing delays caused by scheduling conflicts or miscommunication.
  • Contributed to team efforts in meeting deadlines by consistently prioritizing tasks based on urgency and business needs.
  • Provided exceptional customer service while resolving issues related to incorrect deliveries or missing items promptly and professionally.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Warehouse Worker

Amazon
08.2020 - 02.2021
  • Collaborated with team members to optimize workflow and reduce bottlenecks.
  • Conducted regular safety inspections to promote a secure working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 70 pounds.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.

Warehouse Lead

ButcherBox
11.2019 - 08.2020
  • Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
  • Implemented process improvements that increased efficiency in order fulfillment and shipment preparation.
  • Followed verbal and written instructions to properly move and ship products.
  • Picked and packed order items.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Server

Noriegas Chicken Grill
08.2017 - 11.2019
  • Assisted in order taking and food delivery, enhancing service efficiency.
  • Greeted and seated customers, ensuring a welcoming dining experience.
  • Supported team members during peak hours, promoting smooth operations.
  • Maintained cleanliness of dining area and table settings for optimal guest comfort.
  • Learned menu details to provide accurate recommendations and answer customer inquiries.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation.
  • Handled cash register operations accurately, contributing to financial accountability.
  • Adapted quickly to changing priorities in a fast-paced environment, demonstrating flexibility.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

High School Diploma -

Franklin High School
Stockton, CA
05.2017

Skills

  • Packaging and labeling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing
  • Loading and unloading
  • Warehouse safety
  • Clear communication
  • Attention to detail
  • Problem-solving
  • Sorting and labeling
  • Material handling
  • Team collaboration
  • Shipping and receiving
  • Punctual and dependable
  • Forklift operation
  • Safety protocols

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Warehouse Worker

Staples
02.2021 - Current

Warehouse Worker

Amazon
08.2020 - 02.2021

Warehouse Lead

ButcherBox
11.2019 - 08.2020

Server

Noriegas Chicken Grill
08.2017 - 11.2019

High School Diploma -

Franklin High School

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