Melissa Villalba Valdaliso

• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Completed and filed returns with tax departments at local, state and federal levels on Drake Tax Software.
• Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
• Checked documents and identifying credentials for all parties.
• Administered oath to document signers to obtain affirmation of truth.

• Currently, manage 3bd/2ba vacation rental through the use of Airbnb.
• Conduct screening and scheduling reservations, and correspondence with all guest inquiries.
• Arbitrate adjustments of rates and availabilities and issue special offers/refunds as necessary.
• Perform laundry and cleaning throughout the entire home.
• Exceeded over 52 positive reviews from a culturally diverse group of people from around the world.
• Showcased a consistent record of excellent customer service while maintaining impeccable standards for safety, cleanliness, and quality care with a smile.

• Promoted from Front Desk Executive.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Assigned tasks and directed team of office clerks.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
• Optimized processes and supervised 10 employees.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Handled over 500+ called per day.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Prepared weekly employee work schedules for team members.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Managed front desk maintenance of client records and lab data.
• Handled tasks and responsibilities for front office employees during periods of understaffing.
• Provided services efficiently and with high level of accuracy.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Corresponded with clients through email, telephone or postal mail.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients and updated client records.
• Resolved customer problems and complaints.
• Oversaw inventory materials monitoring, requisitions and supply re-stocking.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Liaised with vendors, contractors and professional services personnel to properly process orders.

• Inventory Associate responsibilities include computerized tracking of inventory, receiving, staging, prepping inventory, quality control checks, facility and ground maintenance.
• Maintained strong vendor connections at all stages, including arranging pricing, delivery structures and managing specific shipment or paperwork concerns.
• Accepted car deliveries, verified cars, checked the system records were current and accurate.
• Completed physical car inventory counts each day.
• Managed inventory storage in clean and organized fashion.
• Cosmetic inspections of 35+ cars per day, within the 8-hour shift also inputted data into computer system.

• Manage receptionist area, including greeting 15+ visitors and answering the phone and in-person request for information.
• Create Customer Card for all clients, keep track of all clients.
• Call clients to schedule appointments and follow-up on visits.
• Manage all company papers and make sure they are up to date and file all company papers.
• Offer client office services and inform them of all services provided.
• Run cash register, and credit card payments through Square.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
• Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
• Kept reception area clean and neat to give visitors positive first impression.