Melissa Villalobos
Bakersfield,CA
Summary
Dedicated and organized professional with strong interpersonal skills. Adaptable, with a quick learning ability and a talent for adjusting to new environments. Known for reliability and dependability, consistently seeking new responsibilities in diverse employment areas.
Overview
10
10
years of professional experience
Work History
Veterinary Assistant
Coffee Road Animal Hospital
Bakersfield, CA
08.2022 - Current
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Delivered comprehensive instructions on patient care to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Documented daily patient intake and output of food and water.
- Maintained organization in the operating room by ensuring timely setup of necessary surgical items.
- Administered oral and topical medications according to veterinarian's instructions
- Observed patients' conditions post-treatment or surgery to monitor progress of healing.
- Provided clients with knowledge of appropriate animal health care practices.
- Communicated with veterinarians and staff members to maintain patient flow.
- Educated newly hired staff members on the essential requirements and regulations of the clinic in order to ensure smooth operations.
Shift Manager
Wendy's
Bakersfield, California
04.2015 - 08.2022
- Empowered and motivated team members through guidance, feedback and skill-building strategies.
- Developed and maintained positive working relationships with staff and customers.
- Provided guidance and instruction to newly hired staff members in areas such as customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted routine inspections of work areas, ensuring compliance with cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
- Optimized department productivity by strategically positioning skilled staff in key areas throughout shift.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Assigned and delegated tasks to employees while closely monitoring their productivity, performance, and task completion.
- Oversaw and coordinated employee efforts towards meeting specified production activities.
Education
Associate of Science - Veterinarian Assisting
High Desert Medical College
Bakersfield08-2022
High School Diploma -
Golden Valley High School
Bakersfield, CA06-2017
Skills
- Bilingual Language Skills
- Software Proficiency
- Effective Communication
- Operational Leadership
- Engaged Listening Skills
- Flexible Problem-Solving
- Proficient in Organization
- Reliable Time Management
Timeline
Veterinary Assistant
Coffee Road Animal Hospital
08.2022 - Current
Shift Manager
Wendy's
04.2015 - 08.2022
Associate of Science - Veterinarian Assisting
High Desert Medical College
High School Diploma -
Golden Valley High School
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