Melissa Villanueva

• Implemented individualized behavior intervention plans to support client development and learning.
• Conducted data collection and analysis to track client progress and adjust interventions accordingly.
• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Utilized ABA principles to promote skill acquisition and reduce challenging behaviors in clients.

1. Cora Physical Therapy (Outpatient) - Coral Gables, FL

2. Progressive Therapy (Outpatient) - Pinecrest, FL

3. Tree of Life Adult Daycare (Adult Daycare) - Miami, FL

4. Clever Kids Therapy (Pediatric outpatient) - Homestead, FL

• Conducted research to support curriculum development and academic projects.
• Implemented feedback mechanisms to improve satisfaction and learning outcomes.
• Maintained accurate records of student progress and academic performance metrics.
• Established positive relationships with clients, colleagues, and stakeholders through professional interactions and effective conflict resolution techniques.

• Coordinated intake processes, ensuring accurate documentation and compliance with regulations.
• Maintained electronic filing systems, improving document retrieval efficiency by organizing records systematically.
• Implemented office procedures that enhanced workflow efficiency and reduced administrative errors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Handled cash transactions accurately, maintaining financial integrity in operations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.