Melissa Villatoro
Cape Coral,FL
Summary
Proven multitasker and skilled communicator, adept in appointment management and patient coordination, significantly reduced wait times at Aran Eye Associates. Demonstrated exceptional ability to maintain accurate records and enhance patient satisfaction, leveraging EMR/EHR expertise and a compassionate approach to customer service. Achieved notable improvements in operational efficiency and patient flow.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Aran Eye Associates
09.2011 - 11.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Managed patient appointments efficiently, reducing wait times significantly.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Room Service Order Taker
Miami Beach Resort and Spa
04.2009 - 08.2010
- Supported other areas of hotel operations as needed, demonstrating flexibility and adaptability in a fast-paced environment.
- Assisted in training new Room Service Order Takers, sharing best practices for delivering exceptional customer service.
- Enhanced guest satisfaction by promptly and accurately taking room service orders over the phone.
- Maintained updated knowledge of menu offerings, including daily specials and seasonal items, ensuring accurate information was provided to guests at all times.
- Increased overall guest satisfaction ratings by consistently offering prompt assistance with special requests or dietary needs.
- Boosted customer loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
- Improved room service efficiency by maintaining accurate records of all orders, special requests, and billing information.
- Collaborated closely with housekeeping staff to coordinate meal deliveries and ensure a seamless guest experience.
- Handled any necessary adjustments or modifications to orders quickly while keeping both kitchen staff and guests informed throughout the process.
- Verified accuracy and quality of orders before delivery.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
Publix Supermarkets Store
01.2006 - 11.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
No Degree - Full Specialist
La Belle Academy
Miami, FL07-2019
Associate of Applied Science - Medical Billing And Coding
City College
Miami, FL03-2012
High School Diploma -
Miami Senior High School
Miami, FL06-2007
Skills
- Appointment management
- Reminder calls
- Letter preparation
- EMR / EHR
- Co-payment collection
- Insurance verifications
- Paperwork
- Multitasking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Aran Eye Associates
09.2011 - 11.2013
Room Service Order Taker
Miami Beach Resort and Spa
04.2009 - 08.2010
Cashier
Publix Supermarkets Store
01.2006 - 11.2008
No Degree - Full Specialist
La Belle Academy
Associate of Applied Science - Medical Billing And Coding
City College
High School Diploma -
Miami Senior High School
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