Melissa Vincenty

Dedicated customer service professional with over 30 years of experience in logistics and retail operations, providing outstanding customer experiences through consultative selling and effective problem resolution. Skilled in managing complex order, operating a variety of equipment, and maintaining an organized and efficient store environment. Strong communicator with a proven track record of working collaboratively within teams to enhance customer satisfaction and drive sales,

Customer Service Representative FedEx Denver, CO 08/1991- 12/2022

Developed expertise in shipping and logistics by providing urgent status updates and resolving customer issues for domestic and international packages, contributing to high levels of customer satisfaction.

Utilized FedEx tracking system to coordinate package movements between driver, warehouse staff and customers, ensuring accountability and efficiency in logistics operation.

Trained new team members on operational processes and knowledgeable team environment.

Processed financial transaction using Point of Sales terminal (POOS), including handling cash and making change accurately during busy periods.