Melissa Void
Summary
Operations professional with track record of optimizing processes and enhancing productivity in dynamic environments. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, bringing expertise in project management and process improvement.
Overview
12
12
years of professional experience
Work History
Branch Operations Lead
Chase Bank
03.2024 - Current
- Enhance team productivity by providing ongoing training and development opportunities.
- Manage and allocated staff and material resources to meet production goals.
- Utilize data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostere a positive work environment by promoting open communication, teamwork, and employee engagement.
- Conduct regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Streamline operations by implementing efficient processes and optimizing workflows.
- Manage daily operations, ensuring timely delivery of high-quality products and services to clients.
Personal Banker
Citibank
07.2022 - 03.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Universal Operations Specialist
SANTANDER BANK
08.2016 - 05.2022
- Completes branch currency ordering, and maintain negotiable inventory
- Effectively uses available resources for problem resolution, which may involve analysis of information received from Loan Processing, Deposit Operations, ATM, Reconcilement, Loss Management or Financial Intelligence Unit or other internal Santander departments
- Functions as the ATM Custodian, to include balancing
- Functions as the Vault Custodian
- Performs sporadic cash counts for ATM and Service Associates
- Provides a variety of transactions for customers, including typical consumer transactions i.e., cashes checks and processes checking and savings account withdrawals and balancing duties, etc
- While seeking opportunities to develop customer relationships and identify sales opportunities; utilizes basic sales techniques to deepen existing customer/prospect relationships
- Researches and resolves account problems in conjunction with branch management
- Recognized for leading our branch audit to a strong 92.2 Rating
- Received breakfast recognition for 100% Csat and BCI Rating
- Recognized several times for helping other branches pass their BCI with strong ratings
- Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
UNIVERSAL BRANCH ASSOCIATE
CAPITAL ONE BANK
12.2014 - 07.2016
- Performs servicing duties: greets customers/prospects in the lobby, on the teller line, or on the phone
- Recommends and sells appropriate solutions (consumer and business) both in person and on the telephone
- Service Small Business customers as needed and sell to branch-managed businesses when no Small Business Banker is available
- Refer larger Small Business and Commercial opportunities as identified during profiling to Branch Business Manager or Branch Manager
- Maintain and balance cash drawer
- Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
Teller/Assistant Manager
PayOmatic Check Cashing
08.2013 - 12.2014
- Provides outstanding customer service
- Responsible for meeting stores daily goals and store budgets
- Count and close out Vault/Safe daily
- Promotes all sales company products
- Conducts all cash and debit transactions
Education
High School Diploma -
Transit Tech
06-2007
Skills
- Operational efficiency
- Motivational attitude
- Scheduling coordination
- Workforce management
Accomplishments
- Supervised team of 10 staff members.
- Achieved 100% through effectively helping with customer satisfaction.
Timeline
Branch Operations Lead
Chase Bank
03.2024 - Current
Personal Banker
Citibank
07.2022 - 03.2024
Universal Operations Specialist
SANTANDER BANK
08.2016 - 05.2022
UNIVERSAL BRANCH ASSOCIATE
CAPITAL ONE BANK
12.2014 - 07.2016
Teller/Assistant Manager
PayOmatic Check Cashing
08.2013 - 12.2014
High School Diploma -
Transit Tech