Melissa Wadsworth
Manchester,CT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Consumer Service Advisor
The LEGO Group
Enfield, CT
09.2024 - Current
- Responded to inbound consumer contacts (verbal and written) in a fun, energetic, and knowledgeable manner.
- Assisted customers with product inquiries, complaints and returns.
- Provided technical support to customers via phone and email.
- Maintained accurate records of customer interactions and transactions.
- Identified customer needs and provided appropriate solutions.
- Represented the LEGO brand through tone, efficiency, and attention to detail.
Owner
Pink Hair Pet Care
Mansfield , CT
11.2018 - Current
- Premium pet care through dog walking, pet check-ins, house sitting, and hospice care.
- Clerical duties, including invoicing, taxes, and scheduling.
- Advertising through social media.
- Education, including pet first aid care,
Operations Manager
Sugar Hair Salon
West Hartford , CT
01.2018 - 10.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Created and maintained Social media accounts
- Customer service, including scheduling, through verbal and written correspondence.
- Organized Charity events
Education
Bachelor of Arts - English Composition
Eastern Connecticut State University
Willimantic, CT05-2006
Skills
- Client needs assessment
- Call center experience
- Complaint handling
- Refunds processing
- Exceptional communication
- Client relationship management
- Client communication
- Schedule management
- Punctual and reliable
- Schedule adherence
- Verbal and written communication
- Employee motivation
- Business strategy development
- Proofreading & editing
- Draft editing
Accomplishments
- Red Sox Foundation Volunteer of the Year 2011
Timeline
Consumer Service Advisor
The LEGO Group
09.2024 - Current
Owner
Pink Hair Pet Care
11.2018 - Current
Operations Manager
Sugar Hair Salon
01.2018 - 10.2021
Bachelor of Arts - English Composition
Eastern Connecticut State University
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