Melissa Wagner

• Demonstrating creativity through storytelling, as one transforms children into princess and knights.
• Giving great guest service to make every experience magical by giving individual attention to our guest by listening their wants and needs.
• Media trained to deliver exceptional guest service to high profile guest including celebrities and executives
• Utilize safety procedures by using M.S.D.S, gloves, wipes, etc.
• Proficient in Ala Carte, Connect Smart, Sharepoint, Teams, POS
• Managing conflict by developing relationships with other lines of business (Guest Relations, restaurants, etc.)and guest.

Trainer

• Decreased learning time by initiating roll playing methods and ensuring complete student comprehension.
• Observed and oversaw trainees onstage and off stage with hair styles and storytelling practice.
• Initiated new learning methods, promoting total cast comprehension.

• Work in multiple locations receiving daily shipments of merchandise
• Complete product pricing and stock counting

Coordinator

• Promote positive relations between cast
• Providing leadership and communicate with Leaders in multiple location through out Disney Springs
• Work with your team to promote teamwork throughout the locations by keeping up standards and organization in a timely manner.
• Enforced policies and safety standards
• Communicate with Visual cast and help with visual needs in the store.

• Use resources and experience to assist Guests with choices through their stay giving individual guest service in merchandise, food and beverage, or attractions.
• Deliver excellent guest service by greeting and assisting each guest with inquiries and resolved complaints.
• Ensure compliance with WDW food safety procedures and quality control guidelines in a show production kitchen.
• Training and Mentoring new Cast Members instilling them with the skills to succeed using Disney Five Keys of guest service.
• POS, Matra, and Sharepoint

Trainer

• Training and Mentoring new Cast Members instilling them with the skills to succeed using Disney Six Keys of guest service
• Directed and supervised cast members with engaging sales, inventory-taking and reconciling cash receipts,
• Over- seeing locations with high end Jewelry including Pandora, and handbags such as Dooney and Burke and Vera Bradley

Coordinator

• Analyze daily scheduling and staffing by using CDS program
• Ensure compliance with food safety procedures and quality control guidelines in a show production kitchen
• Recognized opportunities to improve communication and recognition throughout the area to enhance motivation as well as a great experience for Cast members

• Scheduling and organizing product inventory, with a development of weekly merchandise planning
• Responsible for cleaning homes and condos in organized and timely manner
• Proficient in making beds, responsible for dusting, mopping vacuuming and sanitizing all areas and surfaces.
• Keeping a schedule and working in a timely manner.