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Resourceful Human Resources and Office Manager offers employee relations and business management expertise with several year career overseeing HR operations, Medical Records Department, Payroll and Administrative Assistant duties. Commended for building trusting relationships within organization to support business needs. Forward-thinking with superior problem-solving, conflict management and organizational skills. Self-motivated individual who is capable of working independently and exceeds expectations while working under minimal supervision.

Experienced Service Advisor with over 6 years in fast-paced automotive customer service and call center environments. Personable and professional under pressure and successfully integrate customer needs in with company policies. Proficient in PBS, CDK, True Vision, Kimobi, iRecon, LGM, ADP, XTime, Excel, PowerPoint, multimedia, and Microsoft productivity software. Specializes in creating a superior customer service environment for the customer exceeding customer expectations and ensuring the accuracy of the service request for each customer need. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high quality customer care. Excellent in both organizational skills and communication skills with coworkers management and customers. Effective leader and problem solver and a hardworking mentality.

Soon to be high school graduate attending The Ohio State University fall 2026, majoring in Animal Science/Pre-Veterinary Medicine and looking for experience working and/or shadowing regularly in a veterinarian's office. Interested in any job opportunities

Melissa Wagner

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