Melissa Walker
Des Moines,IA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering the ability for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
22
22
years of professional experience
Work History
Manager
Molina Healthcare
Des Moines, IA
02.2022 - Current
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed conflict resolution between employees when necessary.
- Lead two teams remotely
- Perform yearly evaluations of all staff
- Ensure turn around times are met
- Meet with VP and Presidents of Health Plans
Practice Manager
The Iowa Clinic P.C.
West Des Moines, IA
08.2002 - 01.2022
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Motivated staff by offering direction and providing constructive feedback.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Oversaw assistants, technicians, and office administrators, offering mentoring and coaching in tasks.
- Consulted with clinicians to develop business strategy.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Coordinated staff recruitment, training, and scheduling activities.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Education
High School Diploma -
Saydel High School
Des Moines, IA01-1989
Skills
- Operations Management
- Performance Management
- Financial Management
- Expense Tracking
- Performance Evaluations
- Verbal and written communication
- Team Leadership
- Staff Management
- Time Management
References
References available upon request.
Timeline
Manager
Molina Healthcare
02.2022 - Current
Practice Manager
The Iowa Clinic P.C.
08.2002 - 01.2022
High School Diploma -
Saydel High School