Melissa Walker
Eden,US
Summary
Accomplished Nutrition Assistant at Rockingham County Schools, adept in nutrition counseling and enhancing meal quality, demonstrated a 20% increase in student meal satisfaction. Skilled in meal planning and patient education, I excel in fostering health and wellness. My proactive approach and ability to train peers underscore my commitment to excellence and teamwork.
Overview
10
10
years of professional experience
Work History
Nutrition Assistant
Rockingham County Schools
02.2024 - Current
- Streamlined cafeteria operations by managing inventory, stocking shelves, and maintaining storage areas.
- Enhanced meal quality by implementing healthy and well-balanced menu options for students.
- Maintained a safe dining environment by promptly addressing spills, cleaning tables, and ensuring proper seating arrangements.
- Facilitated communication between kitchen staff, administration, and parents regarding student allergies or other dietary concerns to maintain a safe dining environment.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Enhanced team efficiency by training new Nutrition Assistants in dietary protocol and kitchen operations.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Increased efficiency in the serving line by organizing meal components, refilling condiment stations, and restocking utensils as needed.
- Improved food safety standards by closely monitoring kitchen cleanliness and staff hygiene practices.
- Assisted in the preparation of nutritious meals for students, adhering to dietary guidelines and allergy restrictions.
- Contributed to student satisfaction with meal options by conducting taste tests and incorporating feedback into menu planning.
- Maintained accurate records of food inventory, meal counts, and sales data to ensure proper budget management and adherence to financial guidelines.
- Managed cash transactions efficiently during lunch service, ensuring timely processing of payments.
- Supported the overall mission of promoting health and wellness within the school community through consistent delivery of nutritious meals, educational initiatives, and fostering a welcoming dining atmosphere.
- Ensured compliance with local health regulations through regular equipment maintenance checks and thorough kitchen inspections.
- Promoted a positive dining experience for all students by accommodating diverse dietary needs and preferences.
- Participated in ongoing professional development programs to stay current on industry trends related to nutrition, food safety, and best practices for school cafeterias.
- Reduced food waste by implementing portion control measures and tracking leftover items for repurposing or donation efforts.
- Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration into the team.
- Cleaned and sanitized surfaces, tools and equipment.
- Provided exemplary service to students, staff, and visitors.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Served food according to temperature, safety and presentation guidelines.
- Received and stored incoming supplies according to procedures.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Restocked condiments, beverages and utensils per expected use levels.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Tracked meal purchases and accepted payments at cash register.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Addressed customer complaints and inquiries to verify satisfaction.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Provided attentive service and proactively assessed guest needs.
- Processed payments for orders and provided customers with change.
Private Duty Home Health Care Aide
Rhonda Lucas
08.2023 - Current
- Increased family satisfaction through regular updates on their loved one''s progress and involvement in decision-making processes.
- Promoted patient safety by regularly assessing the home environment for hazards and implementing necessary changes.
- Managed household chores such as laundry, light cleaning, and grocery shopping to maintain a clean living environment for the patient.
- Reduced hospital readmissions by providing consistent, high-quality care and promptly addressing any signs of decline in the patient''s condition.
- Mitigated feelings of isolation for homebound patients by fostering strong connections and providing emotional support during difficult times.
- Ensured medication adherence by administering prescribed medications according to schedule and monitoring for side effects.
- Enhanced patient recovery by assisting with personal hygiene tasks, including bathing, grooming, and dressing.
- Streamlined daily routines for patients by organizing medical supplies, ensuring easy access when needed.
- Maintained accurate records of patient health status, documenting any changes in condition or progress towards goals.
- Educated families on proper caregiving techniques and strategies for managing challenging behaviors or symptoms at home.
- Supported patients'' nutritional needs by planning, preparing, and serving healthy meals according to dietary restrictions or preferences.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
- Provided companionship to patients, engaging them in conversation and activities to promote mental wellbeing.
- Optimized physical therapy outcomes by assisting patients with prescribed exercises under the guidance of a licensed therapist.
- Facilitated communication between patients and healthcare providers, effectively addressing concerns or questions.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Contributed to positive healthcare outcomes by closely monitoring vital signs and reporting any abnormalities promptly.
- Assisted patients with mobility challenges, utilizing proper transfer techniques and adaptive equipment when needed.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Followed nutritional plans to prepare optimal meals.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Transported clients for medical and personal outings.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Provided direct personal care and administrative services to clients.
- Administered medications in accordance with doctor's instructions.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Utilized universal precautions and infection control principles in all aspects of care.
- Improved patients' comfort with massage and application of topical treatments.
- Constructed cognitively stimulating activities.
Assistant Store Manager
Shoe Show #84
10.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Created and maintained safe and secure work environments for employees.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Airplane Rug Mender
Mohawk Carpet
08.2014 - 01.2020
- Collaborated with team members to ensure a seamless workflow and maintain production deadlines.
- Achieved significant reduction in textile waste by skillfully repairing and repurposing damaged fabrics.
- Maintained high standard of quality control, inspecting repaired items to ensure they met required specifications.
- Conducted thorough assessments of damaged textiles to determine most effective repair techniques, preserving item's original appearance.
- Exceeded performance metrics by consistently completing assigned tasks within established timeframes while maintaining high-quality results.
- Implemented process improvements that resulted in reduced turnaround time for completed repairs without compromising quality.
- Maintained high standards of workmanship by closely following repair specifications and guidelines.
- Streamlined inventory management for mending supplies, ensuring availability of necessary materials without overstock.
- Enhanced team productivity by establishing clear communication channels and assigning tasks based on individual strengths.
- Kept up-to-date on industry trends and best practices to continuously improve mending techniques and processes.
- Actively sought and acted upon feedback from supervisors and peers to continuously improve performance and grow as a skilled mender.
- Achieved reputation for reliability by consistently meeting repair deadlines and delivering exceptional workmanship.
Education
GED -
Rockingham Community College
Wentworth, NC12.2001
Skills
- Nutrition counseling
- Label Reading
- Meal Planning
- Patient Education
Timeline
Nutrition Assistant
Rockingham County Schools
02.2024 - Current
Private Duty Home Health Care Aide
Rhonda Lucas
08.2023 - Current
Assistant Store Manager
Shoe Show #84
10.2022 - 03.2023
Airplane Rug Mender
Mohawk Carpet
08.2014 - 01.2020
GED -
Rockingham Community College
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