Melissa Wall
Eau Claire,WI
Summary
Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
13
13
years of professional experience
Work History
Executive Director
Holiday by Atria/Sonida Senior Living
01.2023 - 06.2024
- Provide leadership and direction for the Community, establishing and implementing strategic plans, goals and policies
- Act as a liaison between Directors, making the decisions that drive the Community towards the defined mission
- Communicating and maintaining trust relationships
- Delegating responsibilities to ensure staff members and departments are productive and effective
- Ensured the communities compliance with legal guidelines and in-house policies
- Strong understanding of business functions such as budgeting and finances
- Responsible for building an effective team and provide the guidance and coaching
- Fostered an environment that promoted trust and cooperation amongst staff and management
Customer Service Manager
Superior Health Linens
04.2016 - 12.2023
- On Boarding: Coordinate and oversee training of new customer service team members
- Project Management: Leading teams to drive down the bottom dollar and to develop Quarterly Business Reviews and presentations
- Develop strategic plans for continued improvement
- Build and maintain positive relationships with Directors and Hospital staff
- Provide guidance and long-term solutions to customers with issues
- Analyze productivity reports, assisting in managing performance
- Retention: Develop and maintain effective working relationships with team members, management, and customers
- Address and resolve customer inquiries and complaints and engage with customers to ensure satisfaction with products offered
- Improve the performance of individual team members by motivating and training each person
- Utilize databases to organize, maintain, and update company records
- Extensively utilize technology to research and update client records
- Customer Facing – site visits weekly to facilities, clinics and nursing homes for rounding and discussion of data
IRO Coordinator
Medwork of Wisconsin
09.2011 - 04.2016
- Followed established guidelines and procedure
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Utilize accounting software for medical invoices
- Coordinate schedule with Medical Director on court evaluations for patients
- Assigned reviews to appropriate physician to review and report
- Responsible for ensuring all physicians on panel were compensated for all reviews completed
Marketing/Executive Administrator/HR
MPC
03.2011 - 09.2011
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Maintained good working relationship with co-workers and management
- Handled issues such as HR functions and marketing for the company
- Assisting in Payroll
Education
Bachelor of Science - Health Care Management
Globe University
Eau Claire, WIAssociate - Applied Science, Business Administration
Heald Business College
San Jose, CASkills
- Team-oriented
- Organizational capabilities
- Written communication
- Oral communication
- Detail-oriented
- Office experience
- Telephone experience
- Clerical experience
- Conflict Resolution Techniques
- Calendar Management
- Travel Arrangements
- Zoom
- Teams
- One drive
- Google Docs
- Supervision
- Deadline-oriented
- Goal setting
- External appeals process
- Patient invoices
- Accounts Payable
- Accounts Receivable
- Payroll Functions
- HR Functions
- Physician Credentialing
- Client Research
- Problem resolution
- Customer service
- Customer consulting
- Data entry
- Client communication
- Staff training
- Management
- Researching
- Account updating
- Product knowledge
- Project Management
- Process Management
- On Boarding
- SaaS tool
- Member account management
Timeline
Executive Director
Holiday by Atria/Sonida Senior Living
01.2023 - 06.2024
Customer Service Manager
Superior Health Linens
04.2016 - 12.2023
IRO Coordinator
Medwork of Wisconsin
09.2011 - 04.2016
Marketing/Executive Administrator/HR
MPC
03.2011 - 09.2011
Associate - Applied Science, Business Administration
Heald Business College
Bachelor of Science - Health Care Management
Globe University
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