Melissa Wallace
Clover,SC
Summary
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
12
12
years of professional experience
Work History
Processing Assistant IV
Robeson County Health Department
07.2015 - 07.2023
- Daily communicates via telephone.
- Scheduling appointments
- Filing, scanning and faxing
- Received all incoming and outgoing mail. Sorts all mail accordingly
- Creating memos and sending emails per supervisor request
- Conducted monthly audits on personnel files.
- Responsible for answering the phones, greeting callers and patients and resolving daily issues.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
WIC Satellite Coordinator
Robeson County Health Department
03.2011 - 07.2015
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new services.
Education
No Degree - Office Assistant
Tech Skills
Charlotte, NC10.2006
High School Diploma -
Forestview High School
Gastonia, NC06.2001
Skills
- Project Coordination
- File Management
- Critical Thinking
- Deadline Oriented
- Organizational Skills
- Customer Service
- Multitasking Abilities
- Record Keeping
- Administrative Support
- Data Entry Accuracy
Timeline
Processing Assistant IV
Robeson County Health Department
07.2015 - 07.2023
WIC Satellite Coordinator
Robeson County Health Department
03.2011 - 07.2015
No Degree - Office Assistant
Tech Skills
High School Diploma -
Forestview High School
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