Melissa Wallace
Clover,SC
Summary
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
12
12
years of professional experience
Work History
Processing Assistant IV
Robeson County Health Department
Lumberton, NC
07.2015 - 07.2023
- Daily communicates via telephone.
- Scheduling appointments
- Filing, scanning and faxing
- Received all incoming and outgoing mail. Sorts all mail accordingly
- Creating memos and sending emails per supervisor request
- Conducted monthly audits on personnel files.
- Responsible for answering the phones, greeting callers and patients and resolving daily issues.
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Tracked employee vacation, sick and personal time.
- Maintained confidentiality of employee records and payroll information.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
WIC Satellite Coordinator
Robeson County Health Department
Lumberton, NC
03.2011 - 07.2015
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Inventoried and ordered office supplies to maintain availability of products.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Trained team members on new services.
Education
No Degree - Office Assistant
Tech Skills
Charlotte, NC10.2006
High School Diploma -
Forestview High School
Gastonia, NC06.2001
Skills
- Project Coordination
- File Management
- Critical Thinking
- Deadline Oriented
- Organizational Skills
- Customer Service
- Multitasking Abilities
- Record Keeping
- Administrative Support
- Data Entry Accuracy
Timeline
Processing Assistant IV
Robeson County Health Department
07.2015 - 07.2023
WIC Satellite Coordinator
Robeson County Health Department
03.2011 - 07.2015
No Degree - Office Assistant
Tech Skills
High School Diploma -
Forestview High School