Melissa Wallace

Create a fun, educational and tasty experience from cheeses all over the world for customers. Built a relationship with customers by helping them pick out a perfect cheese for a holiday recipe or a special occasion to impress their friends, from home made dips, teaching them how to make charcuterie boards, a composed bite and even wine pairings. Customer service was #1 above anything else. Production consisted of Hand cut and wrap speciality cheese from 1lb Bries to 95lb Parmigiano Reggiano wheels, home made dips & charcuterie boards. Fast paced, multi tasking with a production of at least cutting 50lbs of cheese a shift along with other day to day responsibilities. Merchandising for new promotions, stocking shelves, order & receive product inspecting for damaged, expired & quality control issues. Monthly inventory. Oversee the deli when the manager was not in. Take phone orders, ring customers up for hot food and other items, taking cash, credit or debit cards. Help deli on counter when busy, made party trays etc. Resolved issues with customers when things would occur or directly take them to the store manager if not satisfied.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.
• Handled returns and exchanges professionally, ensuring customer satisfaction while adhering to company policies.
• Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
• Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
• Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged store patronage.