Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Wallace

St. George

Summary

I am a hard worker. I don't like to slack off with any job that I have. I come to work to get things done but also build team work with the other associates to be able to get those said things done. I love to be able to help out guests in a timely manner and help them with whatever they need help with and make sure they always want to come back and have as great experience as before as well as all the team members.

Overview

10
10
years of professional experience

Work History

Team Lead Internet Fulfillment

Al's Sporting Goods
05.2023 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Pick items from the store that people have ordered and ship them out accordingly.
  • Accomplish double checks. Items that need to be looked for a third time to make sure we are certain we have the products or not to be able to send them to our customers.
  • Help in other departments when they had a lot of freight to be able for everyone to work more efficiently.
  • Ordered supplies that was needed to make sure we could ship out our orders.
  • Helped customers if they had any questions in other departments.
  • Helped customers with confusing internet orders.
  • Worked with the employees in customer service to accomplish orders.

Service Coordinator

Boulevard Home Furnishings
09.2022 - 02.2023
  • Service Coordinator. Would help out the customers and get knowledge of what is wrong with their appliance or furniture on the phones, emails and texts.
  • Scheduled the right technician for what ever the problem on a certain appliance or piece of furniture might be.
  • Ordered said parts that the technicians would need to be able to fix the products.
  • Updated guest account information.
  • Worked on the computers to ensure that we had all the information that we needed to be able to send the techs out, order the correct parts and get products fixed for our guests.
  • Worked at the regular sales store and helped with returns, purchases, special orders, phone calls with guests needing techs.

Tire Technician/Crew Chief

Discount Tire
01.2022 - 09.2022
  • Dismounted, mounted and repaired tires according to manufacturer specifications.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Supervised and directed crew of Number employees in tracking of tire fatigue, pressure, tread depths and sidewall inspections on Type equipment.
  • Repaired punctures by locating leaks, removing embedded objects and patching holes.
  • Assisted team by keeping shop tidy, clean and free of safety hazards.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Made sure all of the employees knew there jobs and where they needed to be.
  • Would drive the cars in and out of the bays.
  • Grabbed the corrected new tires from stock to make sure we got the right ones.
  • Trained new employees on how to do everything that was needed to be done for the tires on a certain car.
  • Trained all team members on key roles to maintain flexibility.

Cashier/Front End Manager/Pricing Signage Coordinator

Lowes Home Improvment
10.2018 - 01.2022
  • Monitored and replenished display inventory and restructured according to available stock.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created visual marketing and styled window displays.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Organized store merchandise racks by size, style and color.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Arranged consistent shelves, bins and racks at Number locations by following established planograms.
  • Developed merchandising strategy to efficiently move overstock.
  • Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Made sure the cashiers had everything they needed to be able to provide great customer service.
  • Worked returns, sales, internet orders/fulfillment, product knowledge on the zebras, computers. I'd pick the orders and bring them up for the guests. Also used blue lifts for a lot of the big products.
  • Would changed the prices of all the items overnight on the zebra, computer system and change the price tags of all items.
  • Would put up promotion signs every Wednesday night and do that every week along with doing the regular price changes.

Youth Mentor

NorthStar Treatment
08.2018 - 09.2018
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Created workshops for youth to improve communication skills, teamwork and cooperation.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Shared valuable life experiences with youths aged Number to Number to promote positive self-esteem and improve social skills.
  • Counseled students regarding educational issues such as truancy, study habits and career planning.
  • Built lasting relationships with youth and parents or guardians through Action and Action.
  • Help prepare meals for breakfast, lunch and dinner. Make sire the kids were fed on time every day!
  • Direct them to the direct shower times, reading times amd bed times.

Cashier

Texaco Gas Station
05.2018 - 08.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Cleaned all areas of the store. Floors, sales racks, tables, kitchen, drink and food machines, bathrooms, front end areas, gas pumps, etc.
  • Would prep and cook the food for that day.

Cashier

Pilot Flying J Travel Center
08.2017 - 05.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Cleaned all areas of the store. Bathrooms, showers, floors, register areas, product areas, etc.
  • Worked back in the kitchen to cook and prepare the hot and cold meals for that day.
  • Stocked all items and the fridges as well.

Housekeeper/Runner

Red Mountain Resort
04.2017 - 05.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Verified cleanliness and organization of storage areas and carts.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Documented and reported necessary facility and building repairs observed.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Restocked linen and cycled towels and sheets in full-service hotel-based spa.

Housekeeper/Night Auditor

Express By Holiday Inn
09.2016 - 02.2017
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Cleaned everything in the rooms making sure that the next guest who entered had a nice clean room to stay in.
  • Did laundry room duties such as gathering the dirty laundry that had been used by guests. Washed, dried, folded and pu away for us housekeepers.
  • Cleaned around the pool area, the gym the lobby and the halls.

Cashier

Walmart
01.2015 - 01.2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Would clean the front end and the work station I was working at.

Education

Millcreek High School
St. George, UT
05.2014

Skills

  • Team Leadership
  • Efficient Sales Transactions
  • Information Updates
  • Telephone Communication
  • Store Merchandising
  • Adaptability and Flexibility
  • Improve Employee Performance
  • Train Workers
  • Accurate and Precise
  • Hard Worker
  • Efficient
  • Communication
  • Teamwork
  • Time management
  • Problem-solving
  • Decision-making
  • Organizational Skills
  • Active Listening

Timeline

Team Lead Internet Fulfillment

Al's Sporting Goods
05.2023 - Current

Service Coordinator

Boulevard Home Furnishings
09.2022 - 02.2023

Tire Technician/Crew Chief

Discount Tire
01.2022 - 09.2022

Cashier/Front End Manager/Pricing Signage Coordinator

Lowes Home Improvment
10.2018 - 01.2022

Youth Mentor

NorthStar Treatment
08.2018 - 09.2018

Cashier

Texaco Gas Station
05.2018 - 08.2018

Cashier

Pilot Flying J Travel Center
08.2017 - 05.2018

Housekeeper/Runner

Red Mountain Resort
04.2017 - 05.2017

Housekeeper/Night Auditor

Express By Holiday Inn
09.2016 - 02.2017

Cashier

Walmart
01.2015 - 01.2016

Millcreek High School

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Melissa Wallace