Melissa Wallen
Sneedville,TN
Summary
Driven and dedicated with over 20 years of experience managing daily administrative support tasks and operations In the financial industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
31
31
years of professional experience
Work History
Patient Care Representative
ETSU College Of Nursing
02.2022 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Bookkeeper
Hancock County Board Of Education-Middle/High Sch
08.2011 - 02.2022
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Identified accounting errors when cross-referencing documents and database information.
- Reported financial data and updated financial records in ledgers and journals.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Reduced financial discrepancies through transaction monitoring and management.
- Analyzed financial data to assist in budget creation and forecasting.
- Used knowledge of local laws to comply with reporting requirements.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Inspected account books and recorded transactions.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
Proof Operator
First Century Bank
03.1993 - 01.2004
- Prepared, sent and received image cash letters and processed all transit bags.
- Processed financial transactions of deposits, payments, checks and withdrawals by encoding numerical data.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Detected out of balance transactions and followed implemented handling procedures.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Monitored and verified suspicious activity on customer accounts.
Education
Accounting Courses & Principles In Banking Course
Walter State Community Collage
Tazewell CampusHigh School Diploma -
Hancock County High School
Sneedville TN 3786905.1992
Skills
- Billing Processes
- Organizational Skills
- Documentation
- Multitasking Ability
- Payment Collection
- Claims Processing
- Financial Recordkeeping
- Bookkeeping
- Customer Relations
- Superior Attention to Detail
- Data Inputting
- Verbal and written communication
Timeline
Patient Care Representative
ETSU College Of Nursing
02.2022 - Current
Bookkeeper
Hancock County Board Of Education-Middle/High Sch
08.2011 - 02.2022
Proof Operator
First Century Bank
03.1993 - 01.2004
Accounting Courses & Principles In Banking Course
Walter State Community Collage
High School Diploma -
Hancock County High School
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