Melissa Wallen
Sneedville,TN
Summary
Driven and dedicated with over 20 years of experience managing daily administrative support tasks and operations in the financial industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
31
31
years of professional experience
Work History
CSR
Powell Valley Electric
11.2023 - 02.2024
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests for products, services, and company information.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Promptly responded to inquiries and requests from prospective customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Patient Care Representative
ETSU COLLEGE OF NURSING
02.2022 - 11.2023
- Greeted and assisted patients with check-in procedures.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Responded to inquiries by directing calls to appropriate personnel.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered excellent patient experiences and direct care.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Engaged with patients to provide critical information.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Organized patient records and database to facilitate information storage and retrieval.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Managed inventory of medical supplies, ensuring adequate stock levels were maintained at all times for seamless functioning of the facility.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Provided excellent customer service to patients and medical staff.
- Self-motivated, with a strong sense of personal responsibility.
Bookkeeper
Hancock County Board Of Education
08.2011 - 02.2022
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Posted daily receipts and payments in accordance with corporate protocols.
- Contributed to the development of annual budgets by providing input on historical expenses and anticipated future costs.
- Used knowledge of local laws to comply with reporting requirements.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Input financial data and produced reports using AFAS accounting system.
- Entered figures using 10-key calculator to compute data quickly.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reported financial data and updated financial records in ledgers and journals.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained and processed invoices, deposits, and money logs.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
Proof Operator
First Century Bank
04.1993 - 01.2004
- Processed financial transactions of deposits, payments, checks, and withdrawals by encoding numerical data.
- Detected out of balance transactions and followed implemented handling procedures.
- Reconciled account balances accurately by comparing original documents against processed transaction reports.
- Operated proof machine to list, sort and prove credits, debits and deposits.
- Maintained an organized workspace for efficient retrieval of documents and streamlined workflow.
- Identified discrepancies in financial data by thoroughly reviewing account statements and transaction records.
- Enhanced document accuracy by meticulously proofreading and verifying financial data.
- Prepared, sent, and received image cash letters and processed all transit bags.
- Reduced processing errors by diligently inputting transactions into specialized banking software.
- Maintained exceptional attention to detail when handling sensitive financial documents, ensuring client confidentiality and security.
- Collaborated with team members to consistently achieve department goals and deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Accounting Courses & Principles in Banking Course
Walter State Community Collage
Tazewell CampusHigh School Diploma -
Hancock County High School
Sneedville TN 3786905.1992
Skills
- Billing Processes
- Organizational Skills
- Documentation
- Multitasking Ability
- Payment Collection
- Claims Processing
- Financial Record Keeping
- Bookkeeping
- Superior Attention to Detail
- Data Inputting
- Customer Relations
Timeline
CSR
Powell Valley Electric
11.2023 - 02.2024
Patient Care Representative
ETSU COLLEGE OF NURSING
02.2022 - 11.2023
Bookkeeper
Hancock County Board Of Education
08.2011 - 02.2022
Proof Operator
First Century Bank
04.1993 - 01.2004
Accounting Courses & Principles in Banking Course
Walter State Community Collage
High School Diploma -
Hancock County High School