Summary
Overview
Work History
Skills
Previousleadershippositionsheldwithinbestbuy
Timeline
Generic

Melissa Walsh

Pensacola,FL

Summary

To be a successful leader for Best Buy, using my talents to help solve for Negative Comps and Declining Margin, foster great customer experiences within my store and create and maintain a positive and empowering work environment.

Overview

16
16
years of professional experience

Work History

Stay at Home Mom

Walsh
09.2016 - Current
  • With my husband in the military spending more time away than at home I knew I wanted to be a stay at home mom for the first 5-7 years to give him the best start we could.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced and ever changing environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations and duty stations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.


General Manager

Best Buy
09.2013 - 06.2016
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Multi Channel Sales Manager

BEST BUY
01.2012 - 09.2013
  • Multi Channel Sales Specialty Coach for D68 & D103, Acting GM for John May while absent from the store, Assisting GM in Training and Peer Managing 3 New ASM(CBG(Steven Hill) HBG (Matthew Ferris) SSM (Ray Michael) since June 2013, Assisting GM & ASM in Training, Coaching and Developing 2 New Supervisors since June 2013 and Developing All Supervisors and Managers around Renew Blue and the Case for Change, Top Quartile Multi Channel Performance FY13 & FY 14, District Leader in Abandon Rate, GSP & BP @ FL, Teaching out best Practices weekly on D68 Multi Channel Sales Support Conference Calls, Reaching out to under performing Stores to help identify reasons for Performance Gaps and Teaching them how to use the Company Tools to Data Dig and find Root Cause, Sharing on T6 Multi Channel Conference Call around BP @ FL Best Practice July 2013, Specialty Coach for D68 & D103 (4 MCS &1 MCM for FY14)
  • Developed customized sales plans for each channel partner, driving increased revenue.
  • Established clear expectations for performance within the Channel Sales Manager role, fostering accountability among team members.
  • Coordinated cross-functional teams to ensure timely delivery of products and services to multi-channel partners.
  • Launched new product offerings into the channel market successfully by collaborating closely with product management teams during planning stages.

Operations Supervisor/ Hiring and Training Coordinator

BEST BUY
01.2008 - 01.2012
  • Management of the Back office, Assisting GM with Hiring and New Employee Induction, Creation and Maintenance of all Employee Files, Assisting Operations Manager with Affirmative Action Planning, Coaching and Training of all new employees, Coaching, Training and Performance Management of all Sales Transaction Assistants and Customer Service Specialist, Maintaining the Functionality of the Store

Skills

  • As a lifelong military dependent I have moved 22 times, this sort of life has given me the opportunity to learn certain skills that have helped me to succeed Being adaptable, empathetic,
  • Training and coaching
  • Staff Management
  • Customer Relations
  • Training and Development
  • Relationship Building
  • Efficient multi-tasker
  • Time Management
  • Customer Relationship Management
  • Employee Scheduling
  • Verbal and written communication
  • Ability to view the business and execute the plan from a rational and emotionally intelligent prospective

Previousleadershippositionsheldwithinbestbuy

  • Computer Supervisor
  • Operations Senior
  • Home Theater Senior

Timeline

Stay at Home Mom

Walsh
09.2016 - Current

General Manager

Best Buy
09.2013 - 06.2016

Multi Channel Sales Manager

BEST BUY
01.2012 - 09.2013

Operations Supervisor/ Hiring and Training Coordinator

BEST BUY
01.2008 - 01.2012

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Melissa Walsh