Melissa Walston
Stonewall,LA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Methodical Revenue Cycle Specialist with strong attention to detail and in-depth understanding of billing procedures. Excellent planning and problem-solving abilities. Prepared to bring 20+ years of related experience to a dynamic position with room for career growth.
Overview
21
21
years of professional experience
Work History
Revenue Cycle Specialist
DeSoto Regional Health System
11.2023 - Current
- Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
- Streamlined the revenue cycle process for improved efficiency and faster payment collection.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Enhanced customer satisfaction by promptly addressing and resolving billing disputes.
- Ensured accurate billing with thorough audits of patient accounts and insurance claims.
Assistant Office Manager
Willis Knighton Health System
06.2016 - 10.2023
- Managed 10 employees with various personalities and from different cultures for large 4 physician practice.
- Assisted with regulatory issues such as compliance.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Facilitated communication between medical staff members to maintain a cohesive team focused on providing exceptional patient care.
Insurance Analyst
Highland Clinic
01.2013 - 04.2016
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records, and health statuses.
- Submitted patient statements and medical billing to insurance companies.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Office Manager
North Louisiana Surgery Center
01.2011 - 01.2012
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Coordinated special projects and managed schedules.
Medical Coder
Willis Knighton Health System
07.2003 - 01.2010
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Ensured compliance with industry regulations and guidelines by staying up-to-date on the latest coding changes.
- Collaborated with physicians to obtain necessary documentation, improving claim approval rates.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Streamlined the billing process for faster reimbursement by submitting accurate and timely insurance claims.
Education
Bachelor of Science - Business Administration: Healthcare Management
Liberty University
Lynchburg, VA12.2023
High School Diploma -
Southwood High School
Shreveport, LA05.1998
Skills
- Leadership
- Denial Management
- Insurance collaboration
- Revenue Cycle Management
Timeline
Revenue Cycle Specialist
DeSoto Regional Health System
11.2023 - Current
Assistant Office Manager
Willis Knighton Health System
06.2016 - 10.2023
Insurance Analyst
Highland Clinic
01.2013 - 04.2016
Office Manager
North Louisiana Surgery Center
01.2011 - 01.2012
Medical Coder
Willis Knighton Health System
07.2003 - 01.2010
Bachelor of Science - Business Administration: Healthcare Management
Liberty University
High School Diploma -
Southwood High School
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