MELISSA WALTON
San Diego,CA
Summary
Energetic Sales Associate dedicated to driving customer satisfaction through quality product recommendations based on lifestyle selling, interpersonal communication, and personal connection. Engaging and adaptable team player focused on creating a friendly atmosphere. Reliable, driven, and positive employee striving to continue to learn and grow through challenges and new experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Eyeglass World
Santee, CA
01.2023 - Current
- Promoted to first level management, Third Key, responsible for opening and closing, handle deposits, and taking on managerial duties as necessary.
- Handle customer complaints in a compassionate and professional manner.
- Develop trusting relationships with customers by making personal connections through interpersonal communication.
- Provide information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculate measurements for eyewear using optical measuring devices such as pupilometers.
- Schedule appointments, verify insurance coverage, maintain accurate patient records and assist with preliminary testing.
- Assist patients and customers with choice of frames to best fit budgetary requirements, style preferences, and lifestyle needs.
- Dispense, adjust, and trouble shoot, eyewear using a lensometer to ensure proper prescription, fit, and satisfaction.
- Stock and restock merchandise, maintain inventory, clean and straighten displays of the entire store as well as maintain order in back stock.
- Repair frames by heating, shaping, repurposing parts of old frames to fix and fit eyeglasses to client.
Produce Team Member
Whole Foods Market Inc
Del Mar, CA
10.2022 - 06.2023
- Inspected produce for quality assurance and freshness, removing or rotating products on a daily basis.
- Stocked shelves with new inventory of fruits and vegetables.
- Assisted customers in selecting the best produce items based on their needs with acquired knowledge from produce training.
- Prepared fruit and and produce to stock the fresh fridge based on daily rotation requirements and customer demands.
- Arranged bouquets, wreaths, and other floral displays.
- Assisted customers with selecting and wrapping floral arrangements for special occasions.
- Maintained current and accurate inventory with cycle counts and audits.
Pool Manager 1
City of San Diego
San Diego, CA
11.2021 - 07.2022
- Established and maintained effective communication systems through staff meetings, individual instruction, bulletin boards, and other media.
- Maintained positive working relationships with employees, community groups, and outside agencies.
- Consistently regulated situations of disturbed patron behavior in a tactful and effective manner and supported staff while providing accurate documentation.
- Assisted in developing and implementing programs reflecting a variety of activities while demonstrating knowledge of the community's aquatic recreational needs.
- Completed assigned paperwork in a clear concise, and timely manner including but not limited to: employee evaluations, reports, requisitions, and time cards.
- Developed lifeguard deck rotational system to monitor pools of up to 500 patrons.
Experience Concierge
Blueboard
San Diego, CA
11.2021 - 03.2022
- Fostered and maintained courteous and effective relationships with customers and colleagues through online medias.
- Worked closely with recipients to schedule deliveries of products and/or coordinated reservations for spa services, dining, and other experiences.
- Responsible for contacting and servicing 20 recipients per day in addition to rending and completing services for previous recipients.
- Proved successful working with tight deadlines and fast-paced atmosphere.
- Utilized and navigated multiple software to communicate and collaborate with team members including Trello, Google, and Zoom.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Responded and resolved conflicts while maintaining rapport and professional demeanor.
Pool Guard II
City of San Diego
San Diego, CA
01.2016 - 11.2021
- Conducted up to five swim lessons per day in two-week sessions; modified and adapted lesson plans based on observed progression per individual.
- Created lesson plans prior to each class based on progressive skill evaluation and standards.
- Communicated constructive feedback to students and guardians ensuring to empathetically and accurately address questions and concerns.
- Reliably instructed students of ages ranging from 3 years old to older adults while being inclusive of diverse backgrounds.
- Provided and demonstrated skills and knowledge of swimming to all age groups, including parents of infants.
- Assessed students' swimming abilities: tracked and documented individual progress.
- Adaptive Aquatics: Responsible for instructing one-on-one swim lessons to children with special needs while facilitating safety and quality instruction with consideration for individual needs.
- Coached recreational water polo and swim team for three years.
- Awarded Employee of Third Quarter 2021.
Pool Guard I
City of San Diego
San Diego, CA
06.2015 - 01.2016
- Responded to first aid and critical emergencies by employing appropriate training and knowledge.
- Cooperated with local enforcement to enact safety protocols.
- Responsible for maintaining facility's proper functioning through continuous maintenance of chemical checks and logs, enforcement of City and facility rules and regulations, proactively upheld clean establishment decks, equipment, and accessible bathrooms, staffroom, entrances etc.
- Provided patrons with accurate information about programs via in-person or telephone.
- Navigated and operated Activenet for program enrollments, transactions, and management of patron accounts.
- Worked closely with city staff and managers during practice rescues to ensure effective communication and procedures were enacted and upheld by staff.
- Participated in monthly trainings focused on strengthening lifeguard knowledge and team collaboration in the event of an emergency.
- Appointed designated leader overseeing small projects with staff.
- Aided in instructing swim lessons, swim team, and water polo of over enrolled courses summative to over 100 students.
Education
Bachelor of Science - Health Communication
San Diego State University
San Diego, CA05.2021
Skills
- Fluent in Spanish
- Excellent oral communication
- Compassionate interpersonal communicator
- Outstanding customer service
- Extensive experience collaborating in team settings
- Skillful trainer
- Adaptable to changing conditions
- Anticipates and resolves problems
- Quickly adopts and applies organizational procedures
- Efficient multitasking and time management
- Rapidly learns and masters software platforms
Certification
- American Board of Optometry Certified Optician
Timeline
Sales Associate
Eyeglass World
01.2023 - Current
Produce Team Member
Whole Foods Market Inc
10.2022 - 06.2023
Pool Manager 1
City of San Diego
11.2021 - 07.2022
Experience Concierge
Blueboard
11.2021 - 03.2022
Pool Guard II
City of San Diego
01.2016 - 11.2021
Pool Guard I
City of San Diego
06.2015 - 01.2016
Bachelor of Science - Health Communication
San Diego State University