Melissa Walz
Enfield,CT
Summary
Energetic kitchen professional with excellent leadership and organizational skills. Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach.
Overview
11
11
years of professional experience
Work History
Crew Member
Chipotle
04.2023 - 10.2023
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Prepared products following restaurant, health, and safety standards and procedures.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Shift Supervisor
D'Angelo Grilled Sandwiches
05.2015 - 10.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
Waitress Supervisor
Denny's Restaurant
07.2012 - 04.2015
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Supervised server staff and simultaneously served personal section of tables.
Education
Culinary Diploma - Culinary Arts And Entrepreneurship Development
Auguste Escoffier School of Culinary Arts
Boulder, CO04.2023
Skills
- Menu Memorization
- Food Preparation
- Safe Food Handling
- Teamwork and Collaboration
- Crew Leadership
- Clear Communication
- Point-Of-Sale Transactions
- Food Running
Additional Information
While I have only listed three previous employers, my experience in restaurants dates back to 1998, with extensive skills in FOH, some BOH (especially food prep), and some bartending experience.
The recent gap in employment history was my choice to stay home to take care of my young son when he fell very ill. Any other short gaps were from moving too far to travel.
Timeline
Crew Member
Chipotle
04.2023 - 10.2023
Shift Supervisor
D'Angelo Grilled Sandwiches
05.2015 - 10.2019
Waitress Supervisor
Denny's Restaurant
07.2012 - 04.2015
Culinary Diploma - Culinary Arts And Entrepreneurship Development
Auguste Escoffier School of Culinary Arts