Melissa Ward
Kennesaw,GA
Summary
With a solid background in hospitality operations, I seamlessly integrated skills in operations, vendor relationships, contract negotiations, and team leadership with experience in building operations to achieve success in CRE Project Management. Since the beginning of my professional journey, I have understood the importance of maintaining composure in all situations, which has consistently allowed me to build trust and skillfully overcome challenges throughout my career.
Overview
21
21
years of professional experience
Work History
Architectural Solutions Rep
CORPORATE ENVIRONMENTS
04.2024 - 11.2024
- Utilized and expanded my CRE network to enhance knowledge and placement of DIRTT, a multi-trade prefabricated interior construction solution
President
DOUCEUR DE FRANCE
06.2022 - 01.2024
- Led a dual location cafe and bakery to a 15% increase in sales totaling $3.6M through an ownership change
Program & Project Manager
JLL
01.2017 - 05.2022
- Successfully managed multiple interior buildouts, national branding refreshes, multi-use tenant coordination, HQ FF&E, and adaptive re-use projects from inception through punch utilizing my skills to manage vendors, budgets, invoices, contracts and schedules.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Intern & Building Operations Coordinator
JAMESTOWN
01.2014 - 01.2017
- Worked as a career change intern with the development team. Helped complete wet & dry retail as well as residential build outs.
- Supported the building engineering department allowing me expand my knowledge of building systems
General Manager
CONCENTRICS, LOBBY at TWELVE
01.2012 - 01.2013
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
MARRIOTT, RENAISSANCE ATLANTA MIDTOWN
01.2011 - 01.2012
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Restaurant Manager
KIMPTON, PALOMAR
01.2010 - 01.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant & Bakery Manager
SEDGEWICK RESTAURANT GROUP, ASPENS
01.2004 - 01.2010
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
Education
FRENCH CULINARY INSTITUTE
New York, NYSkills
- Standard Operating Procedure Development
- Operational Management
- Design Management
- Sourcing and Negotiation
- Budget Creation and Management
- Schedule Creation and Management
- Project and Program Management
- Vendor Contract Management
- Talent Development
- Corporate Training Development
- Leadership and team building
Education Certifications Affiliations
- FRENCH CULINARY INSTITUTE, NYC
- OSHA 10
- CREW
- JLL: Building PRIDE BRG Lead
PDS Cup, winner
Young Guns, graduate
Timeline
Architectural Solutions Rep
CORPORATE ENVIRONMENTS
04.2024 - 11.2024
President
DOUCEUR DE FRANCE
06.2022 - 01.2024
Program & Project Manager
JLL
01.2017 - 05.2022
Intern & Building Operations Coordinator
JAMESTOWN
01.2014 - 01.2017
General Manager
CONCENTRICS, LOBBY at TWELVE
01.2012 - 01.2013
Operations Manager
MARRIOTT, RENAISSANCE ATLANTA MIDTOWN
01.2011 - 01.2012
Restaurant Manager
KIMPTON, PALOMAR
01.2010 - 01.2011
Restaurant & Bakery Manager
SEDGEWICK RESTAURANT GROUP, ASPENS
01.2004 - 01.2010
FRENCH CULINARY INSTITUTE
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