Melissa Warren Curtis
Waterloo,IL
Summary
Dynamic Office Manager with proven expertise at Carpet Mart of Belleville, enhancing operational efficiency through streamlined processes and exceptional customer service. Skilled in inventory control and adept at fostering strong client relationships, I successfully improved document retrieval and reduced costs, ensuring a productive and organized work environment.
Overview
20
20
years of professional experience
Work History
Office Manager
Carpet Mart of Belleville
09.2005 - Current
- Assisted in daily office operations, ensuring smooth workflow and communication among team members.
- Managed scheduling and coordinated meetings, optimizing time management for staff and leadership.
- Supported inventory management, tracking supplies to maintain adequate stock levels for office needs.
- Developed filing systems that improved document retrieval efficiency and organization across departments.
- Implemented office procedures to streamline administrative tasks, enhancing overall productivity within the team.
- Provided customer service support by addressing inquiries and resolving issues promptly and professionally.
- Collaborated with vendors to facilitate procurement of office supplies, maintaining positive business relationships.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
Education
GED -
New Berlin High School
New Berlin, ILOffice Managerment -
Brown's Business College
Springfield, ILSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Bookkeeping
- Document management
- Clerical support
- Inventory control
- Scheduling
- Operations management
- Supply management
- Multitasking and organization
- Multitasking Abilities
- Reliability
- Phone and email etiquette
- Verbal and written communication
Timeline
Office Manager
Carpet Mart of Belleville
09.2005 - Current
GED -
New Berlin High School
Office Managerment -
Brown's Business College
Similar Profiles
Tabitha RiddleTabitha Riddle
Sales Manager at Carpet One BellevilleSales Manager at Carpet One Belleville
Tara Lanzilotta-ShawTara Lanzilotta-Shaw
Flooring Sales Specialist at Lomax Carpet and Tile MartFlooring Sales Specialist at Lomax Carpet and Tile Mart
Brian AllenBrian Allen
Floor Technician at Lomax Carpet and Tile MartFloor Technician at Lomax Carpet and Tile Mart
Aaron MuellerAaron Mueller
Emergency Medical Technician at Joachim Plattin Emergency Medical ServiceEmergency Medical Technician at Joachim Plattin Emergency Medical Service
Jeff TerstriepJeff Terstriep
Self Employed Services at Owner/OperatorSelf Employed Services at Owner/Operator