Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Warrender

Topeka,KS

Summary

I am a skilled team player with a strong background in fast-paced environments. I work well independently and am able to handle assignments efficiently. I am always ready to go beyond basic tasks and consistently provide exceptional results while meeting deadlines. Additionally, I am a quick learner and possess good computer abilities.

Overview

17
17
years of professional experience

Work History

Commercial Support Specialist

KANSAS GAS SERVICE
07.2021 - Current
  • Analyze, compile and process information including contract administration for transportation customers, process contract requests, change forms and affidavits.
  • Obtain Southern Star numbers.
  • Annual reviews for LV Rate and RDQ calculations.
  • Assist marketers, auditors, customers and employees by providing information on accounts and other requests.
  • Providing accurate information for the whole department to make sure billing and changes go smoothly


Customer Service Representive

12.2019 - Current
  • Collaborated well with team members to carry out daily assignments and achieve team targets
  • Recognize and respond to difficult situations in a calm manner
  • Explain account information to customer
  • Process daily reports accurately and on-time
  • Communicate inter-departmentally to resolve customer issues.

Payroll Specialist

MIZE HOUSER COMPANY
02.2019 - 11.2019
  • Completed forms to document the administration of benefits, including medical insurance and pension plans
  • Verified the information submitted to identify and resolve discrepancies with payroll and employee personal data
  • Maintained payroll information by accurately collecting, calculating, and entering data
  • Kept payroll information confidential, protecting operations and maintaining employee confidence
  • Issued reports by analyzing data and compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
  • Compiled accounting reports, statements and summaries covering monthly, quarterly and yearly payroll information
  • Calculated employee federal and state income tax and social security taxes, unemployment, and worker's compensation to determine payroll liabilities
  • Followed policies, procedures, and reporting processes in maintaining payroll operations.

Revenue Audit Clerk

PRAIRIE BAND CASINO
08.2012 - 02.2019
  • Guided visitors to staff members and business locations with warm, personable approach
  • Met targets consistently by working hard and with strong attention to detail
  • Filed records to keep system efficient and information organized
  • Reviewed activities regularly to identify opportunities for improvement
  • Determined team targets and implemented plans to achieve goals at individual and group level
  • Managed communications between team members, customers and vendors to keep operations efficient and successful
  • Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert Casino knowledge
  • Managed multiple projects and delivered results consistently meeting deadlines.

Member Service Specialist

ENVISTA CREDIT UNION
09.2009 - 08.2012
  • Updated accounts with customers' current personal and purchasing information
  • Engaged with customers to understand and resolve issues and answer product questions
  • Performed administrative support functions such as processing payments and reconciling accounts
  • Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
  • Completed more than 80 calls per day by following scripts and maintaining good call control
  • Continuously met or exceeded daily service quality and performance scores
  • Assisted with new loans including personal, car and mortgage loans.

Head Teller

WASHINGTON FEDERAL SAVING BANK
01.2007 - 09.2009
  • Smoothly opened, closed and updated accounts and savings plans for customers
  • Ordered an appropriate supply of cash each day to meet expected demands
  • Supported customers by coordinating special actions like ordering new bank cards and personal checks
  • Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud
  • Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
  • Consistently met sales quotas by discussing bank products with customers, including loans, credit cards and lines of credit
  • Reviewed activities regularly to identify opportunities for improvement
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Filed records to keep system efficient and information organized.

Education

High School Diploma - Business

Holton High School
05.2012

Skills

  • Decision-making
  • Thrives in high-paced environments
  • Professional work ethic
  • Dedicated & hard working
  • Detail in contract request
  • Administrative support
  • AS400
  • Excel / Pivot Tables
  • Microsoft Word
  • Banner & Cognos
  • Kahuna / Access
  • QPTM working with Nominations and scheduling with different Marketers
  • Billgen
  • Established relationships with the marketers and Gas Control
  • Knowledge of pipeline and utility tariffs
  • Work well with others or individual

Timeline

Commercial Support Specialist

KANSAS GAS SERVICE
07.2021 - Current

Customer Service Representive

12.2019 - Current

Payroll Specialist

MIZE HOUSER COMPANY
02.2019 - 11.2019

Revenue Audit Clerk

PRAIRIE BAND CASINO
08.2012 - 02.2019

Member Service Specialist

ENVISTA CREDIT UNION
09.2009 - 08.2012

Head Teller

WASHINGTON FEDERAL SAVING BANK
01.2007 - 09.2009

High School Diploma - Business

Holton High School

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Melissa Warrender