Melissa Washington
Charlotte,NC
Summary
Talented Production Planner with 9+ years of experience in providing planning and process oversight to accomplish production goals. Accomplished in coordinating production schedules, monitoring inventory and managing resources to deliver products on time. Successful in assessing operations to develop solutions for streamlining processes and improving efficiency. Extremely flexible in working in different environments and achieve the same goals of overall customer satisfaction.
Overview
15
15
years of professional experience
Work History
Production Planner
Vanguard Pail Lung LLC
Monroe, NC
01.2022 - Current
- Used ERP software to provide relevant information, evaluations, and planning data for production.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Employed accurate forecasting to increase efficiency and reduce waste.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Created new production processes by analyzing current workflow and coordinating customer orders based on material availability and production capacity.
- Conducted inventory adjustments with suppliers involving replacement of materials nonconforming to specifications, cancellation of orders, etc
- Devise daily production reports to review open sales orders, monitors backlog, identifies shortages and/or production issues.
- Contained work orders within the established guidelines of the organization
- Supported accounting to reduce standard costing from absorbent amounts to average costing with variances within $500
- Took ownership for the effective coordination of the material planning, purchasing and production scheduling function and ensuring timely delivery to customers of finished products
- Liaise closely with suppliers to facilitate the flow of raw material through forecasting
- Created and schedule releases work orders to designated work centers
- Generated short term and long-term production forecasts including backlogs, firm, unplanned work, and rework orders
- Suggested recommendations for improvements to work processes. Contribute to 5S program in work area
- Coordinated needed machine bill of material changes between Production and Engineering
- Oversaw all part discrepancies and collaborated with various departments to resolve
Grants Specialist Rep
Sherpa LLC
Charlotte, NC
09.2021 - 12.2022
- Ensuring quality service delivery
- Implementing and interpreting grant management policies, standards, regulations, practices, and procedures
- Provide customer service support using various information systems to analyze and resolve customer problems
- Evaluated all reimbursement requests for appropriateness, and ensure that awardees are in compliance with established administrative and financial policies, procedures, and sound business practices
- Check incoming documentation for accuracy and completeness in a timely manner.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Success Representative
Adecco/Shutterfly
Fort Mill, SC
11.2020 - 03.2021
- Respond and resolve inbound customer service inquires and issues via telephone, live chat, and email
- Identify and recommend products, site usability, policy and process improvements based on customer feedback and insight
- Construct chat, and email responses for customer issues
- Aided customers effectively by solving customer disputes
- Provides customer additional information or explains services
- Discuss products offered and ensures customer satisfaction
- Tactfully handles confrontational or stressful interactions with the public
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
Production Planner/Buyer
Vanguard Pai Lung
Monroe, NC
12.2012 - 09.2020
- Conducted inventory adjustments with suppliers involving replacement of materials nonconforming to specifications, cancellation of orders, etc
- Devise daily production reports to review open sales orders, monitors backlog, identifies shortages and/or production issues
- Contained work orders within the established guidelines of the organization
- Supported accounting to reduce standard costing from absorbent amounts to average costing with variances within $500
- Took ownership for the effective coordination of the material planning, purchasing and production scheduling function and ensuring timely delivery to customers of finished products
- Liaise closely with suppliers to facilitate the flow of raw material through forecasting
- Created and schedule releases work orders to designated work centers
- Generated short term and long-term production forecasts including backlogs, firm, unplanned work, and rework orders
- Suggested recommendations for improvements to work processes
- Contribute to 5S program in work area
- Coordinated needed machine bill of material changes between Production and Engineering
- Oversaw all part discrepancies and collaborated with various departments to resolve
Team Leader
Tyson Fresh Foods
Lexington, NE
05.2008 - 05.2011
- Made recommendations to improve operational flows and ensure that production numbers remained high and met required deadlines
- Consulted with management to clarify department priorities, identify problems, and suggest process changes for improvement
- Conducted and attended weekly team meetings to discuss new production goals and put plans in motion to meet them
- Assist in supervising an average of 15 production personnel Supplied guidance and training on proper operational procedures
- Maintained consistent daily workflow and assignments
Education
Associate of Applied Science - Applied Science
South Piedmont Community College
High school diploma - undefined
Skills
- MRP/ ERP Systems
- Supply Chain
- Root Cause Analysis
- ERP Systems (QAD/Salesforce/SAP)
- Technical support
- Microsoft Excel
- ERP systems (8 years)
- Negotiation (2 years)
- Manufacturing (10 years)
- Forecasting
- Responding to customer situations with sensitivity
- Complaint Resolution
- Maintaining data integrity by detecting errors
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Report Preparation
- Web Applications
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Time flies over us, but leaves its shadow behind.“
Nathaniel Hawthorne
Timeline
Production Planner
Vanguard Pail Lung LLC
01.2022 - Current
Grants Specialist Rep
Sherpa LLC
09.2021 - 12.2022
Customer Success Representative
Adecco/Shutterfly
11.2020 - 03.2021
Production Planner/Buyer
Vanguard Pai Lung
12.2012 - 09.2020
Team Leader
Tyson Fresh Foods
05.2008 - 05.2011
Associate of Applied Science - Applied Science
South Piedmont Community College
High school diploma - undefined
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