MELISSA WASIERSKI
Westerville,OH
Summary
Dynamic and customer-centered professional with 30 years of experience leading teams, training staff, and managing operations in retail, education, and marketing. Recognized for building relationships, motivating teams, and driving operational efficiency. Dedicated to creating exceptional customer experiences and achieving business goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Owner / Program Director / Instructor
Tuscany Rose Farms
01.1999 - Current
- Manage all day-to-day operations, including scheduling, budgeting, contracts, and vendor relations.
- Supervise and train staff and volunteers, ensuring safety, communication, and client satisfaction.
- Develop individualized training programs and youth camps, achieving consistent growth in clientele and retention.
- Oversee inventory, budgeting, and emergency protocols to maintain a safe, efficient environment.
- Key Achievement: Established a 10-week homeschool program blending academics and equestrian instruction, praised for innovation and engagement.
Teacher & Program Coordinator (Grades 4–8)
Licking Heights & Granville Schools / City of Columbus Charter Schools
01.2016 - 01.2024
- Led classroom instruction and team coordination to meet educational and organizational goals.
- Trained and mentored colleagues and students in communication, time management, and performance improvement.
- Applied data-driven strategies to boost engagement, performance, and learning outcomes.
- Key Achievement: Raised student reading levels by an average of two grades through differentiated instruction and data analysis.
Team Member / Trainer / Customer Service Specialist
Tractor Supply Company
01.2014 - 01.2020
- Trained new employees on customer service, POS systems, and safety procedures for daily operations.
- Supported store setup for two grand openings, ensuring accurate merchandising and visual presentation.
- Operated forklift, propane station, and baler safely while maintaining efficiency on freight days.
- Recognized for building long-term customer relationships and consistently exceeding service expectations.
- Key Achievement: Selected to train new hires on GURU customer service program and POS operations for multiple stores.
Marketing Director / Media Planner
Mio Media, LLC / Conrad, Phillips, Vutech
01.1999 - 01.2011
- Managed media campaigns and vendor relationships to ensure delivery and performance objectives were met.
- Collaborated with cross-functional teams to develop and execute marketing strategies aligned with client goals.
- Monitored campaign analytics and provided recommendations to improve ROI and client satisfaction.
- Key Achievement: Spearheaded multi-channel media campaigns that increased client ROI by 30% year-over-year.
Education
Bachelor of Science - Education
The Ohio State University
Bachelor of Arts - Journalism/Advertising
The Ohio State University
Multicultural Education - undefined
Ashland University
Skills
- Leadership & Team Development
- Customer Relations
- Training & Coaching
- Operations Management
- Problem Solving & Critical Thinking
- Inventory & Merchandising
- Communication
- Process Improvement
Certification
- State of Ohio Department of Education — Middle Childhood License (4–9): Language Arts, Reading & Social Studies
- Highly Qualified Teacher — Ohio Assessment for Educators
Timeline
Teacher & Program Coordinator (Grades 4–8)
Licking Heights & Granville Schools / City of Columbus Charter Schools
01.2016 - 01.2024
Team Member / Trainer / Customer Service Specialist
Tractor Supply Company
01.2014 - 01.2020
Owner / Program Director / Instructor
Tuscany Rose Farms
01.1999 - Current
Marketing Director / Media Planner
Mio Media, LLC / Conrad, Phillips, Vutech
01.1999 - 01.2011
Bachelor of Arts - Journalism/Advertising
The Ohio State University
Multicultural Education - undefined
Ashland University
Bachelor of Science - Education
The Ohio State University
COMMUNITY & ADDITIONAL EXPERIENCE
Volunteer coach and mentor for youth equestrian teams including IEA and Denison University programs., Developed homeschool and youth education programs combining classroom learning with experiential instruction.