Melissa Wasserman

In my daily duties I have to ensure that all contract documents are accurate with correct wording and addendums. I must clearly go over the paperwork with the owners and be able to assist with any questions they might have. As a lead I work on sending default letters and getting owners current on their accounts, reporting whenever needed and checking my penders, financial and issues ques. Making sure that my cancel rate is under 20% and assisting leadership or my co-workers with any questions they might have.

Making sure that documents for both deeds and trust are accurate. To not have documents missing and be able to go over all documents with owners with confidence; to answer all questions as needed. I must have good time management skills in order to get owners in and out of my office in about 15 minutes then be ready to take the need deal. I help assist co-workers in my department and sales with training or answering questions about deals. Must be on top of my penders,financial commitment and issue ques.

Sell guests vacation ownership. I would greet guests, get to know them and try and make them want vacations for life. Take them on property tours, and calculate what they spend now on vacations. Get with TO to work around objections and close the deal.

Sell guests vacation ownership. I would greet guests, get to know them and try and make them want vacations for life. Take them on property tours, and calculate what they spend now on vacations. Get with TO to work around objections and close the deal. Work with team members on bettering myself with sales and being able to come on the back end of tours. Maintaining a VPG that allowed my placement on the rotation for getting tours.

As the Assistant Manager to Business Operations I had my own site with four departments to look over and a team of nine. I over saw Tour Reception, Gifting, Marketing Admin and Contracts. I had to ensure that customer service for internal and external guests were to the hightest standards. Was overseeing EOM duties, handling cash, assigning tours, handling gifting inventory, ensuring contracts were signed and typed accurately. I had to partner with Sales and Marketing to make sure that operations didn't have hiccups. Would attend weekly meetings about roll outs, changes and site improvements. With contracts I developed a strong relationship with QA as we worked as one force to make sure that the guests were happy with their purchase. My site would roll out new systems and pilot programs. I was responsible for doing yearly reviews and holding my team accountable for performance and attendance, which could lead to corrective action.

Oversaw two sites Worldmark Blvd and Tropicana; had Marketing Admin to start and then obtained gifting. I had 9 employees that I oversaw total. Had to ensure that reporting was correct for Marketing and Sales and payroll was correct on the Marketing side. With gifting I had EOM duties for balancing inventory, cash and passing yearly audits. Customer service was top of my list with internal and external customers.