Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Melissa Watson
Manassas,VA
Summary
Overview
14
years of professional experience
Work History
Harris Teeter
Customer Service Representative
11.2009 - 07.2019
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Established team priorities, maintained schedules and monitored performance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Handled customer inquiries and suggestions courteously and professionally
Community Management Corporation
Property Mnagement Assistant
10.2007 - 09.2009
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Enforced compliance with community regulations and guidelines.
- Communicated effectively with owners, residents, and on-site associates.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Promptly responded to tenant complaints and concerns for over 15 properties
National Realty Partners
Property Management Administrative Assistant/Mail Clerk
05.2005 - 07.2007
Job overview
- Maintained efficient office operations by handling errands and administrative functions.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Northern Virginia Community CollegeManassas, VA
No Degree
08.1994
University Overview
Centreville High SchoolClifton, VA
High School Diploma
06.1993
University Overview
Skills
- Customer Service
- Complaint Handling and Resolution
- Employee Performance Evaluations
- Cash Handling and Security
- Team Leadership
- Positive Reinforcement
- Mail Handling
- Data Entry
- HOA Guidelines
- Office Administration
- Multi-Line Phone Proficiency
- Employee Management
- Excellent Communication Skills
- Schedule Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Harris Teeter
11.2009 - 07.2019
Property Mnagement Assistant
Community Management Corporation
10.2007 - 09.2009
Property Management Administrative Assistant/Mail Clerk
National Realty Partners
05.2005 - 07.2007
Northern Virginia Community College
No Degree
Centreville High School
High School Diploma