Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Watson

Lubbock,Texas

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Airport Customer Service Agent

Pinnacle Airlines
Lubbock, Texas
03.2009 - 08.2009
  • Assisted with baggage check-in and tagging for customers.
  • Inspected luggage for prohibited items prior to loading onto aircrafts.
  • Greeted passengers and provided boarding instructions.
  • Printed itineraries and tickets for passengers each day.
  • Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
  • Provided guidance to passengers regarding available services within the airport terminal complex.
  • Processed reservations and issued travel and hotel vouchers.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Verified identification documents such as passports or driver's licenses.
  • Collected baggage charges and accepted baggage for check-in.
  • Coordinated with airlines regarding flight schedules and other travel-related issues.

Human Resources Office Assistant

Sears Holdings, Inc.
Lubbock, Texas
07.2008 - 11.2008
  • Prepared and set up new employee orientations.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Conducted candidate interviews to gain additional insight into professional background and skill set.
  • Reviewed applications submitted by potential candidates before forwarding them to hiring managers.
  • Performed audits of timekeeping records to ensure accuracy of hours worked by each employee.
  • Initialized background checks for potential new hires.
  • Compiled and prepared reports and documents pertaining to personnel activities.
  • Maintained employee records in accordance with applicable laws and regulations.
  • Developed and maintained training materials and benefits packets for new hires.
  • Updated employee personnel files in a timely manner when changes were made to job titles or compensation plans.
  • Interviewed job applicants to obtain and verify information for screening and evaluation.
  • Coordinated new employee onboarding with orientation scheduling and preparation.
  • Assisted with the recruitment process by scheduling interviews, conducting phone screenings and obtaining references.

Flight Attendant

American Eagle Airlines
Chicago, Illinois
11.2004 - 02.2005
  • Ensure safety and comfort of passengers onboard the a/c
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Dealt with mechanical and passenger emergencies according to standards.

Customer Service Representative

City Of Lubbock
Lubbock, Texas
10.2003 - 01.2004
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Collected deposits or payments and arranged for billing.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Flight Attendant

PSA Airlines/American Eagle
Dayton, Ohio
07.2002 - 02.2003
  • Ensure safety and comfort of passengers onboard the a/c
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Dealt with mechanical and passenger emergencies according to standards.

Department Lead Intimate Apparel

Mervyn's
Lubbock, Texas
03.2001 - 06.2002
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with corporate headquarters on special projects related to store promotions or advertising initiatives.
  • Worked closely with sales associates to complete tasks.
  • Developed and implemented customer service standards to ensure high levels of customer satisfaction.
  • Ensured accuracy of all financial transactions including cash deposits, refunds and exchanges and gift card redemption.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented strategies designed to reduce shrinkage rates through improved loss prevention efforts.
  • Created employee schedules that complied with labor laws and optimized productivity.
  • Assigned work and monitored performance of project personnel.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.

Flight Attendant

Republic Airlines (Chautauqua Airlines)
Indianapolis, Indiana
10.2000 - 02.2001
  • Ensure safety and comfort of passengers onboard the a/c
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
  • Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Verified levels of food, beverage and flight supplies before boarding new passengers.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Dealt with mechanical and passenger emergencies according to standards.

Department Lead Kids

Montgomery Wards
Lubbock, Texas
11.1997 - 10.2000
  • Reviewed weekly reports from subordinate staff members outlining project status updates.
  • Coordinated with other departments to ensure efficient workflow across the organization.
  • Oversaw department schedule, projects and quality standards.
  • Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
  • Identified needs of customers promptly and efficiently.
  • Worked closely with sales associates to complete tasks.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Collaborated with corporate headquarters on special projects related to store promotions or advertising initiatives.
  • Worked closely with sales associates to complete tasks.
  • Developed and implemented customer service standards to ensure high levels of customer satisfaction.
  • Ensured accuracy of all financial transactions including cash deposits, refunds and exchanges and gift card redemption.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented strategies designed to reduce shrinkage rates through improved loss prevention efforts.
  • Created employee schedules that complied with labor laws and optimized productivity.
  • Assigned work and monitored performance of project personnel.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.

Education

Liberal Arts And General Studies

The University of Texas At El Paso
El Paso, TX

Social Work

South Plains College
Levelland, TX

Skills

  • Regulatory Compliance
  • Detail Oriented
  • Problem-Solving
  • Issue Resolution
  • Customer Service
  • Team Leadership
  • Staff Training
  • Team Collaboration
  • Decision-Making
  • Flexible Schedule
  • Critical Thinking

Timeline

Airport Customer Service Agent

Pinnacle Airlines
03.2009 - 08.2009

Human Resources Office Assistant

Sears Holdings, Inc.
07.2008 - 11.2008

Flight Attendant

American Eagle Airlines
11.2004 - 02.2005

Customer Service Representative

City Of Lubbock
10.2003 - 01.2004

Flight Attendant

PSA Airlines/American Eagle
07.2002 - 02.2003

Department Lead Intimate Apparel

Mervyn's
03.2001 - 06.2002

Flight Attendant

Republic Airlines (Chautauqua Airlines)
10.2000 - 02.2001

Department Lead Kids

Montgomery Wards
11.1997 - 10.2000

Liberal Arts And General Studies

The University of Texas At El Paso

Social Work

South Plains College

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