Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Watson

Mission Viejo,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Operations Supervisor/Coordinator

Monarch Shores
11.2021 - Current
  • Implement client-focused care practices to guarantee the well-being and satisfaction of all clients.
  • Deliver exceptional customer service, ensuring the comfort and satisfaction of every client.
  • Managed internal operational standards and productivity targets.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Demonstrate proficiency in the KIPU system by auditing charts, documenting daily functions, and recording comprehensive group notes.
  • Develop work schedules for a team of over 50 employees, including arrangements for call-outs and approval processes for paid time off (PTO).
  • Ensure accuracy by reviewing, editing, and approving timecards for over 80 employees in the ADP system.
  • Utilize experience with Expensify and Concur to generate reports and categorize expenses, maintaining budget compliance.
  • Organize and conduct interviews as part of the hiring process.
  • Support the development of new and existing staff through training and mentoring programs.
  • Conduct performance assessments every quarter, including taking disciplinary action when warranted.

General Store Manager

Bath & Body Works
05.2014 - 05.2018
  • Enhanced store profitability by implementing effective inventory management and pricing strategies.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Streamlined operational processes to improve overall store efficiency and reduce overhead costs.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Recruited trained, and supervised staff members, ensuring consistently high performance standards were met.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Westpointe Medical Office

Adminstrative Office Assistant
05.2010 - 05.2014
  • Entered procedure codes and diagnosis codes into medical billing software.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.

Charlotte Russe Clothing Store

Associate Store Manager
12.2005 - 04.2010
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Some College (No Degree) - Business Administration And Management

UNC Charlotte
Charlotte, NC

Some College (No Degree) - Accounting

Caldwell Community College And Technical Institute
Hudson, NC

High School Diploma -

West Caldwell High School
Lenoir, NC
08.2005

Skills

  • Client Engagement
  • Management
  • Problem Solving
  • Decision Making
  • Data verification
  • Responsible
  • Organization and Time management
  • Teambuilding
  • Employee Development
  • Schedule Coordination
  • Staff Development and Training
  • Teambuilding
  • First Aid/CPR

Timeline

Operations Supervisor/Coordinator

Monarch Shores
11.2021 - Current

General Store Manager

Bath & Body Works
05.2014 - 05.2018

Westpointe Medical Office

Adminstrative Office Assistant
05.2010 - 05.2014

Charlotte Russe Clothing Store

Associate Store Manager
12.2005 - 04.2010

Some College (No Degree) - Business Administration And Management

UNC Charlotte

Some College (No Degree) - Accounting

Caldwell Community College And Technical Institute

High School Diploma -

West Caldwell High School

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Melissa Watson