Melissa Watson
113 Shedders Walk,NC
Summary
Healthcare operations manager with a proven track record at Outer Banks Health, excelling in team leadership and conflict resolution. Skilled in optimizing performance and fostering relationships, I drive staff engagement and enhance patient experiences through effective decision-making and adaptability. Committed to achieving organizational goals while maintaining a positive work environment.
Overview
24
24
years of professional experience
Work History
Manager, Physician Practice Operations
Outer Banks Health Orthopedics and Sports Medicine
12.2018 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with team members and providers through leadership development.
- Maintained professional, organized, and safe environment for team members and patients.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established performance goals for team members and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with team members to boost company morale and promote retention.
Service Line Coordinator
Outer Banks Health Orthopedics and Sports Medicine
02.2017 - 12.2018
- Assisted the practice manager in daily office operations.
- Facilitated morning huddles to assess and ensure smooth office functioning's.
- Provided direction and guidance to team members in the absence of the practice manager.
- Coordinated setting up patient's surgeries and obtained insurance authorizations.
- Reconciled physicians' charges for surgeries, consultations, and managed month-end summaries.
- Delivered monthly wRVU reports to physicians
Point of Service Specialist
Outer Banks Family Medicine - Southern Shores
11.2015 - 02.2017
- Acted as the initial point of contact for patients arriving for their appointment.
- Completed the registration process, updated demographics, and collected payment.
- Scheduled patient appointments and managed telephone communications.
- Processed medical records releases and sent patient records to designated facilities.
Vacation Specialist
Pirate's Cove Realty
08.2014 - 11.2015
- Provided excellent customer service to new and existing clients, which helped build lasting relationships and secure new reservations
- Processed payments, greeted guests, and managed guest's check-ins and check-outs.
- Handled phone communications and directed incoming calls appropriately.
Kitchen Manager
Loyola University Maryland - Retreat Center
02.2006 - 09.2009
- Prepared personalized menus and meals based on the guests dietary needs.
- Led the kitchen team to provide excellent guest experiences.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Ensured the kitchen met health department standards
Kitchen Assistant
Rising Phoenix Retreat Center
12.2004 - 02.2006
- Assisted kitchen manager with menu planning and meal preparation based on the guests' dietary needs.
- Prepared food according to recipes with requested changes as necessary.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Worked closely with colleagues to ensure guests have an exceptional experience.
Medical Secretary
Dr. William L. Milroth's Office
09.2001 - 11.2003
- Located, checked in, and pulled medical records for patient appointments.
- Greeted and checked in patient's for appointments.
- Scheduled specialty appointment for patient when referral was placed.
- Completed insurance and disability forms for patients.
- Scheduled patient appointments and followed up with reminder phone calls.
Education
Bachelor of Arts - Business Administration
Strayer University
Washington, DC09-2023
Skills
- Team leadership
- Critical Thinking
- Adaptability
- Decision-making
- Conflict resolution
- Customer service
- Staff management
- Recruiting and interviewing
Timeline
Manager, Physician Practice Operations
Outer Banks Health Orthopedics and Sports Medicine
12.2018 - Current
Service Line Coordinator
Outer Banks Health Orthopedics and Sports Medicine
02.2017 - 12.2018
Point of Service Specialist
Outer Banks Family Medicine - Southern Shores
11.2015 - 02.2017
Vacation Specialist
Pirate's Cove Realty
08.2014 - 11.2015
Kitchen Manager
Loyola University Maryland - Retreat Center
02.2006 - 09.2009
Kitchen Assistant
Rising Phoenix Retreat Center
12.2004 - 02.2006
Medical Secretary
Dr. William L. Milroth's Office
09.2001 - 11.2003
Bachelor of Arts - Business Administration
Strayer University