Melissa Watts
Roseville,CA
Summary
Detail-oriented administrative professional with over 10 years of experience supporting executive teams and enhancing office workflows. Highly skilled in managing complex calendars, coordinating high-level meetings, and ensuring seamless travel arrangements. Maintains accurate schedules, meeting logistics, and meticulous attention to detail, providing the highest level of service to both internal teams and external members. Handles multiple priorities with a proactive, positive attitude, recognized for strong organizational skills, professionalism, and a commitment to excellent customer service. Proven ability to support team success by anticipating needs, streamlining processes, and fostering a collaborative, member-first culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Director Of Administration
Mantell Masonry Construction Inc.
06.2022 - Current
- Collaborated with the President to identify areas for improvement, successfully reducing overhead costs by 25% while enhancing operational efficiency
- Managed high-volume email communications and scheduling, ensuring accurate calendar management and a 20% increase in client satisfaction and retention
- Coordinated all aspects of travel arrangements, including booking flights, accommodations, and creating comprehensive travel document packages for team members
- Developed and implemented a digital filing system, enhancing communication with contractors and clients, boosting efficiency by 30% and achieving significant cost savings
- Authored and rolled out an employee handbook to ensure compliance with company policies and regulatory standards while handling sensitive information with the utmost confidentiality.
Executive Administrative Assistant
Merakey
11.2021 - 06.2022
- Supported executives with scheduling and meeting organization, ensuring timely updates and responses to meeting requests and participant follow-ups
- Coordinated region-wide events, improving employee morale and fostering collaboration within teams
- Managed logistics for meetings, including room reservations, catering, and AV setup, ensuring all requirements were met for a seamless experience
- Introduced a digital filing system that increased office efficiency by 25%, maintaining compliance and safeguarding sensitive documents.
Document Agent
Dealertrack
04.2021 - 09.2021
- Contributed to high-profile projects while maintaining strict confidentiality and compliance with regulations governing sensitive materials
- Authored and processed bill of sale documentation for clients across all 50 states, ensuring accuracy and adherence to legal standards
- Implemented double-check procedures that improved document accuracy by 20%, streamlining workflows.
Customer Care Coordinator
TruGreen
02.2017 - 07.2019
- Executed strategic initiatives that reduced overtime and fleet fuel costs by 70% across multiple regional branches
- Projected revenue and identified potential losses, pinpointing key issues affecting revenue decline in satellite branches and proactively addressing concerns
- Effectively resolved customer complaints, ensuring retention and safeguarding revenue by providing exceptional service.
Education
MBA in Business Administration -
University of Phoenix
Sacramento, CABS in Criminal Justice - undefined
ITT Technical Institute
Rancho Cordova, CASkills
- Proficiency in Microsoft Office
- Communication
- Issue Management
- Adaptability
- Office Administration
- Calendar Management
- Cross-functional coordination
- Strong interpersonal skills
- Self-starter
- Customer Relations
Certification
- Lean Six Sigma, Management and Strategy Institute - 10/21 - 12/21
References
Available upon request.
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leave401k matchPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Affiliations
- CarrytheLoad.org
- American Foundation for Suicide Prevention
Quote
There is still a lot to learn, and there is always great stuff out there. Even mistakes can be wonderful.
Robin Williams
Software
Microsoft Office
Adobe
Timeline
Director Of Administration
Mantell Masonry Construction Inc.
06.2022 - Current
Executive Administrative Assistant
Merakey
11.2021 - 06.2022
Document Agent
Dealertrack
04.2021 - 09.2021
Customer Care Coordinator
TruGreen
02.2017 - 07.2019
BS in Criminal Justice - undefined
ITT Technical Institute
- Lean Six Sigma, Management and Strategy Institute - 10/21 - 12/21
MBA in Business Administration -
University of Phoenix
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