Melissa Waymire
Operations Coordinator
Bradford,Ohio
Summary
An experienced Operations Coordinator with over 26 years of expertise in inventory management, distribution, and logistics with an excellent reputation for resolving issues and enhancing customer satisfaction. Organized and dependable with skills in managing multiple priorities. Works with a positive attitude and a willingness to take on additional responsibilities to achieve team goals.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Receiving and Scheduling Coordinator
Meijer
Tipp City, OH
04.2017 - Current
- Analyze production data, inbound receiving, and outbound shipping production.
- Introduced new methods, practices, and systems to increase receiving productivity.
- Identified and resolved ineffective practices.
- Provided direction and guidance to receiving team to achieve daily trailer capacity.
- Collaborated with managers to evaluate needs and optimize operational plans.
- Implemented troubleshooting, root cause analysis, and issue resolution.
- Verified deliveries against paperwork and resolved discrepancies.
- Set receiving dock and assign trailers according to zone.
- Initial point of contact for onsite team and remote IT for new warehouse system.
- Schedule appointment requests via online portal.
- Assist carriers with Vendor Net and online scheduling process.
- Track incoming loads, purchase orders, research late and missing loads.
- Research and resolve detention requests.
- Assist drivers and dispatch with carrier needs.
- Established and maintained client rapport by utilizing quality customer service.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided new item setup, merchandising and inventory control.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Operations Coordinator
Meijer
Tipp City, Ohio
03.1997 - 04.2017
- Introduced new methods and practices to help with inventory research.
- Process store orders, Inventory control, Cycle counting, Slotting.
- Created training manuals and various documents using Microsoft Office.
- Created Excel spreadsheets to track adjustments by period and cost.
- Created audit reports and sent out daily emails to appropriate contacts.
- Used coordination and planning skills to achieve results according to schedule and to complete projects on time.
- Developed and maintained courteous and effective working team relationships.
- Unloaded inbound trailers, consolidated outbound loads, daily reporting of loads created.
- Reviewed load specifications to maximize trailer fullness and create impeccable consolidation loads before shift startup.
- Coached team members in techniques necessary to complete job tasks.
- Provided direction and guidance to team members who needed assistance.
- Manifested trailers to process required paperwork to expedite handling shipped goods.
- Utilized forklift or pallet truck to load, unload, transport, and store goods.
- Planned and worked efficiently to meet daily and weekly audit goals.
- Follow standard operating procedures.
Education
Retail Management Certificate - Retail Management
01.2022 - Current
- President’s List 2022, 2023
- 4.0 GPA
- Relevant Coursework: Business Management
- Relevant Coursework: Business Communication
- Relevant Coursework: Human Resource Management
- Relevant Coursework: Marketing
- Relevant Coursework: Organizational Behavior
No Degree - Small Business Management
03.2023 - 03.2023
- Selling Strategy to Grow Your Business
- Continuing education in Business Administration
Associate of Science - Liberal Arts and Sciences
09.2010 - 05.2016
- Edison Nursing Program
- Member of Phi Theta Kappa Dean's List
- Dean's List 2010-2016
- 3.5 GPA
Skills
Prioritize and multi-task
Problem-solving skills
Organized, detailed orientedTime management skills
Logistics expertiseInventory managementEffective leader, mentor, and trainerAdministrative supportWarehousing functionsShipping and receiving backgroundPlanning and schedulingCustomer service and support
Office administration
Proficient in Excel & Word
Data Entry
Timeline
Alison - No Degree, Small Business Management
03.2023 - 03.2023
Grand Rapids Community College - Retail Management Certificate, Retail Management
01.2022 - Current
Receiving and Scheduling Coordinator - Meijer
04.2017 - Current
Edison State Community College - Associate of Science, Liberal Arts and Sciences
09.2010 - 05.2016
Operations Coordinator - Meijer
03.1997 - 04.2017