Melissa Weaver
CA
Summary
Dynamic hospitality professional with extensive experience at Marriott, excelling in front desk operations, Night Auditor and bistro management, Proven track record in enhancing guest satisfaction through exceptional service and effective problem-solving. Skilled in payment reconciliation and proficient in PMS software, driving operational efficiency and optimizing inventory management. Exemplifies Marriott brand standards with professionalism, precision, and a well developed brand presence.
Overview
2
2
years of professional experience
Work History
Front Desk Night Auditor
Marriott
10.2023 - Current
- Managed front desk operations, ensuring accurate guest check-ins and check-outs.
- Processed nightly financial reports, reconciling discrepancies to maintain accuracy.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained inventory of available accommodations.
- Assisted in training new staff on operational procedures and customer service standards.
- Implemented efficiency improvements in the auditing process, enhancing workflow productivity.
- Monitored security protocols, ensuring safety for guests and property during night shifts.
- Collaborated with management to streamline front desk operations and enhance guest experiences.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
Bistro Supervisor
Marriott
10.2023 - Current
- Supervised daily operations, ensuring high-quality service and guest satisfaction.
- Trained and mentored staff on menu offerings and customer service protocols.
- Managed inventory control, optimizing stock levels and reducing waste.
- Implemented process improvements to enhance workflow efficiency in bistro operations.
- Resolved guest complaints promptly, maintaining a positive dining experience.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Tracked daily sales reports using POS system data analysis tools for continuous improvement efforts.
Education
Associate of Science - Business Management
Palomar College
San Marcos, California, CA06-2029
Skills
- Effective time management
- Efficient data management
- Sales revenue oversight
- Data report generation
- Sales revenue oversight
- Payment reconciliation expertise
- Reservation management
- Reception management
- Clear verbal and written skills
- Scheduling
- PMS system, FOSSE, MICROS
- GXP, Guest Planning, MGS
- OTA Platforms
- Problem-solving expertise
- Proficient in PMS software
Timeline
Front Desk Night Auditor
Marriott
10.2023 - Current
Bistro Supervisor
Marriott
10.2023 - Current
Associate of Science - Business Management
Palomar College