- I enjoy a variety of outdoor recreational activities including hiking, kayaking, and camping
- Spontaneous road trips exploring national parks and the hidden gems of our country's back-roads
- I am perfectly content on a white, sandy beach with the waves at my feet
- Animals of nearly any kind or size; from axolotls and kittens, to whales sharks and giraffes
Melissa Welch
Centralia
Summary
Experienced healthcare professional skilled in patient care, critical thinking, and communication. Strong focus on team collaboration and achieving optimal patient outcomes. Reliable and adaptable, ensuring efficient and compassionate care in dynamic environments. Equipped with expertise in medical procedures, patient assessments, and care coordination.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinic Nurse Navigator
Missouri Heart Center
Columbia, MO
03.2023 - Current
- Conduct assessments and triage patient requirements to ensure timely and effective care delivery.
- Monitor chronic diseases while providing evolving patient education and guidance for treatment plans.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Facilitate access to financial assistance.
- Manage diagnostic testing processes to ensure accurate results and provided detailed interpretations and actionable recommendations for providers.
- Facilitate coordination of ongoing and elevated care among various practices and specialties.
- Conduct efficient provider scheduling to optimize services delivered across multiple locations.
- Monitored progress of patients through regular follow-ups, adjusting care plans as needed to maintain quality standards.
- Advocated for patients' needs within healthcare systems, ensuring access to necessary services and support resources.
- Reduced unnecessary medical interventions by monitoring high-risk patients closely, intervening as needed based on clinical expertise.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Participated in on-call rotations to deliver after-hours care.
- Responded promptly and professionally to patient questions and concerns.
Procedural Nurse: Advanced Endoscopy Procedures
Boone Health
Columbia, MO
01.2022 - 03.2023
- Ensured patient safety through meticulous monitoring of surgical procedures and adherence to protocols.
- Supported execution of endoscopy and fluoroscopy procedures to ensure operational efficiency.
- Assisted in the preparation of operating rooms, ensuring availability of necessary instruments and supplies.
- Conducted continuous assessment of patients' physiological conditions to ensure hemodynamic stability and timely communication of significant changes to physicians.
- Enhanced patient safety by strictly adhering to aseptic techniques and infection control protocols during surgeries.
- Ensured proper positioning of patients during surgeries, minimizing risk of injury or discomfort.
- Sanitized, selected and organizing instruments, equipment and supplies according to surgeon preferences.
- Participate in on call rotations to provide emergent after hours care
- Educate patient and family on disease process, care management, medication administration, pre- and post-anesthesia care.
- Conducted thorough evaluations of patients' physical, psychosocial, and emotional requirements to ensure optimal care during procedures and anesthesia.
- Facilitated collaboration with multidisciplinary team to develop and implement customized care strategies.
RN Staff Nurse II: Medical Specialties Unit
Boone Health
Columbia, MO
05.2021 - 12.2021
- Administered direct patient care through comprehensive assessment, treatment planning, implementation, and evaluation within established nursing standards.
- Utilized critical thinking skills to assess and evaluate patient needs effectively.
- Facilitated collaboration among care team members, patients, and their families.
- Implemented safety protocols and therapeutic practices to enhance the healing environment.
- Educated patients on disease processes, illnesses, and injuries. Assisted in understanding treatment options and home care requirements. Provided medication information to support patient comprehension and compliance.
- Evaluate patient responses and modify care plans accordingly throughout hospitalization
CTA-C
MU Health Care
Columbia, MO
12.2019 - 03.2021
- Monitored and managed patient call lights, prioritizing urgent requests to maintain a high standard of care.
- Proactively identified and addressed patient needs to enhance care quality.
- Provide direct patient care through position changes and patient transfers, conducting finger stick glucose checks and monitored vital signs, intake, and output. Administered EKGs as needed.
- Accurately obtain and document patient vital signs to ensure timely reporting of clinical changes to nursing staff.
- Supported patients in daily living activities including hygiene care and meal assistance to foster a sense of comfort and self-sufficiency.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Medical Assistant
Gastrointestinal Associates
Columbia, MO
02.2016 - 08.2019
- Foster a positive and professional atmosphere at enhance patient experience.
- Answer multi-line phone system and direct patient calls to proper department
- Manage daily chart preparation and ongoing maintenance to support operational efficiency and accuracy.
- Coordinate provider schedules, facilitating timely appointments and enhancing overall patient experience.
- Facilitated timely patient check-in and check-out processes before and after appointments.
- Conduct patient phone communications, delivering medical guidance and test results as directed by supervising nurses and physicians.
- Coordinate scheduling of testing and referral appointments as directed by physicians.
- Executed additional responsibilities as delegated by physicians and nursing staff.
Medical Office Receptionist
Dr. Charles Crist, MD
Columbia, MO
11.2015 - 01.2016
- Cultivated a welcoming and professional front desk environment.
- Managed daily chart preparation to ensure accurate and timely data maintenance.
- Optimized physician schedule by coordinating and scheduling appointments efficiently.
- Managed patient check-in and check-out operations to enhance appointment efficiency.
- Assist in billing processes, collect payment on accounts, allocate funds appropriately
- Processed medical records requests to uphold patient confidentiality and adhere to HIPAA standards.
- Facilitated patient satisfaction by promptly addressing inquiries and resolving concerns to enhance overall experience.
- Implemented workflow improvements that streamlined administrative tasks and reduced wait times.
- Conducted office supply and medication inventories, ensuring adequate stock levels were maintained at all times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Medical Assistant
Neurology, Inc
Columbia, MO
09.2012 - 10.2015
- Reviewed and adjusted provider schedules to enhance operational efficiency and maintain seamless patient flow.
- Collected and organize necessary medical records to facilitate provider readiness for patient consultations.
- Coordinated organization and supply of exam rooms, aligning resources with provider and procedural requirements.
- Assist patients to designated exam rooms, obtain vital signs, conducted thorough interviews to gather and document extensive medical histories for clinical assessments.
- Act as the “nurse” liaison between providers and patients, pharmacy, other medical facilities, etc.
- Responded to patient calls, offering medical advice and relaying test results in accordance with instructions from overseeing provider.
- Facilitated insurance prior authorization processes to ensure timely access to medications and necessary procedures and diagnostic tests.
- Facilitated preparation of injectable medications, adhering to provider directives to support safe and effective in-office procedures.
- Provide and adjust prescription medication as ordered by provider ensuring patient has proper education for compliance
Education
Associate Degree - Nursing
Moberly Area Community College
Moberly, MO05.2021
Skills
- Chronic disease management and care coordination
- Telephone triage
- Teamwork and collaboration
- IV insertion and management
- Intake and discharge
- BLS and ACLS certifications
Certification
- Missouri RN License no. 2021026575
- BLS (current through May 2026)
- ACLS (current through October 2026)
- Graduation of Nurse Residency Program at Boone Health
Interests
Timeline
Clinic Nurse Navigator
Missouri Heart Center
03.2023 - Current
Procedural Nurse: Advanced Endoscopy Procedures
Boone Health
01.2022 - 03.2023
RN Staff Nurse II: Medical Specialties Unit
Boone Health
05.2021 - 12.2021
CTA-C
MU Health Care
12.2019 - 03.2021
Medical Assistant
Gastrointestinal Associates
02.2016 - 08.2019
Medical Office Receptionist
Dr. Charles Crist, MD
11.2015 - 01.2016
Medical Assistant
Neurology, Inc
09.2012 - 10.2015
Associate Degree - Nursing
Moberly Area Community College