Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Wenzel

Altoona,Iowa

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Care Technician position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Phone Sales Associate

MINDER
09.2024 - 06.2025
  • Adapted sales approach based on individual customer needs, leading to successful conversion rates.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Set up appointments with interested customers according to schedule availability.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Implemented time management strategies, maximizing productivity during high call volume periods.

Rental Agent

Charles Gabus Ford
08.2018 - 09.2024
  • Managed inventory of rental vehicles, optimizing fleet availability for customer demand.
  • Implemented process improvements that increased efficiency in vehicle preparation and turnover times.
  • Developed strong relationships with clients through consistent communication and personalized service experiences.
  • Assisted clients with understanding lease agreements, answering questions and clarifying concerns.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Built strong relationships with local businesses to generate referrals and expand client base.
  • Facilitated customer inquiries, providing timely and accurate information on rental vehicle options.
  • Coordinated rental agreements, ensuring compliance with company policies and procedures.

Rental Agent

Enterprise Holdings
02.2017 - 08.2018
  • Coordinated repair requests from renters with appropriate maintenance teams, ensuring timely completion of work orders.
  • Resolved customer complaints efficiently, enhancing overall rental experience and retention rates.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Streamlined the rental process with efficient use of car rental software programs and tools.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Adhered strictly federal state regulations concerning driver's licenses insurance eligibility requirements fostering trust confidence among potential renters.

Barista

Starbucks
11.2012 - 01.2017
  • Prepared and served high-quality beverages while maintaining exceptional customer service.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Trained new staff on beverage preparation techniques and customer interaction protocols.
  • Implemented process improvements that enhanced efficiency during peak hours.
  • Maintained cleanliness and organization of workstations to meet health standards.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Used POS system to accurately enter orders and process payments.

Education

GED -

Ellsworth Community College
Iowa Falls, IA

Skills

  • Goal oriented
  • Computer skills
  • Organization
  • Adaptability and dependability
  • Reliable and punctual
  • Verbal and written communication
  • Customer engagement
  • Relationship building
  • Documentation and reporting
  • Teamwork
  • Time management
  • Multitasking

Certification


  • Certified Nursing Assistant License - July 2025

Timeline

Phone Sales Associate

MINDER
09.2024 - 06.2025

Rental Agent

Charles Gabus Ford
08.2018 - 09.2024

Rental Agent

Enterprise Holdings
02.2017 - 08.2018

Barista

Starbucks
11.2012 - 01.2017

GED -

Ellsworth Community College

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