Melissa Wesley
Dallas,TX
Summary
Dynamic and professional individual with an entrepreneurial spirit, outgoing personality, and a strong drive to succeed. Seeking a position to utilize education and background to improve company growth and bottom line while providing opportunities for upward mobility. Skilled in handling data, technical issues, and personnel support tasks in a distributed environment. Self-motivated, attentive, and possess good interpersonal and problem-solving abilities. 15 Years of experience in banking, bringing a wealth of knowledge to the table. Well-qualified support professional with a positive and friendly demeanor, known for strong attention to detail and effective communication skills. Successfully tackled diverse and challenging requirements throughout career. Well-versed in client support and thrive in a 24/7 uptime environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Booking Support Specialist, I
Texas Capital Bank
01.2021 - Current
- Ensuring that all documents, signatures, and supporting information are complete and in compliance with all rules and regulations governing loan processing
- Scanning original loan packages and recorded documentation into bank imaging system
- Managed various projects consecutively by collecting and reporting needed information within assigned deadlines
- Created various tracking tools that assists in maintaining inventory
- Ensure that production logs are properly maintained to assure timely month end reporting
- Supported other departments as a subject matter expert.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
HR Employee Relations Specialist
Santander Consumer USA
08.2018 - 08.2020
- Monitoring and auditing SC policies and protocols to determine the impact on the company’s employees
- Offering counseling services to employees
- Assist with onboarding
- Communicate policies pertaining to Santander Consumer compensation, and benefits
- Liaising between employees and Management
- Work with management and recruiters to match candidates with the position that closely fits skill set
- Acts as primary contact for questions regarding payroll and timekeeping.
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Managed approximately 25 cases including emails and faxes per day.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Analyzed exit interview data to identify trends in employee dissatisfaction, informing strategic efforts to improve overall morale.
Funding Analyst
Santander Consumer USA
01.2014 - 07.2018
- Gather and verify loan documentation
- Process data entry for loan information
- Handle a case-load of loans to process funding, underwriting, and verification of documentation
- Identify, document, and correct identified errors with loan documentation and loan process and programs
- File annual reports and maintain Corporate Maintenance Files Proofreading documents
- Ensure accuracy and the highest quality assurance standards
- Track and multitask numerous accounts
- Calculate all income spectrums, such as 1099 and W2 income
- Follow up with customers to ensure stipulations are received and meet loan requirements
- Calculate loan to value ratio to ensure the loan applied for does not exceed the guidelines defined by capital one credit policies
- Manages a book of customer files with limited supervision or guidance
- Utilizes creative methods to generate results and to foster teamwork.
Lender Services Specialist
WNC Mortgage Services
01.2012 - 01.2013
- Responsible for receiving and collateral documents containing mortgage documents, Deeds of Trusts, Title Policies
- Prepare and Review Contracts and legal documents Commercials and Residential
- Approve mortgage loans by examining; estimating creditworthiness; calculating repayment risk
- Scheduling, billing, purchasing, and processing payments
- Meet mortgage loan financial standards by providing annual budget information; monitoring appraising job contributions; action; adhering to policies and procedures
- Research loans 45 loans per day to identify customer impact issues, determine the best course of action to correct the situation
- Protect intuition image by keeping mortgage loan information confidential
- Provides world-class customer service through daily interaction with both internal and external customers.
- Contributed positively to overall team success through consistent achievement of individual performance targets.
- Optimized internal processes through regular review of policies, procedures, and guidelines related to lending operations.
- Analyzed clients'' financial health by thoroughly reviewing credit reports, income statements, and other relevant documentation before approving loans.
Legal Assistant
Harper Law Firm
01.2005 - 01.2012
- Prepared affidavits and other documents, maintained document files, and filed pleadings with court clerk
- Gathered and analyzed research data such as statutes, decisions, and documents
- Investigated facts and law of cases to determine causes of action and prepared cases managed appropriately 55 incoming calls, emails and faxes per day.
- Called upon witnesses to testify at hearings
- Directed, and coordinated law office activity including delivery of subpoenas.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
Education
Master of Science - Psychology and Social Services
Grambling State University
Grambling, LA01.2011
Bachelor of Science - Criminal Justice
Wiley College
Marshall, TX01.2010
Skills
- Verbal Communication
- Administrative Law Studies
- Social Services Management
- Notary Certified
- Negotiation and Problem Solving
- Counseling Behavior Health
- Superb Organizational Skills
- Community Relation
- Team Oriented
- Training and coaching
- Customer Relationship Management
- Remote Support
- Empathy and patience
- Support Services
Certification
- Notary Public [Notary Public Underwriting Inc ] [2022 JULY]
- FCRA
- NFCC
Timeline
Booking Support Specialist, I
Texas Capital Bank
01.2021 - Current
HR Employee Relations Specialist
Santander Consumer USA
08.2018 - 08.2020
Funding Analyst
Santander Consumer USA
01.2014 - 07.2018
Lender Services Specialist
WNC Mortgage Services
01.2012 - 01.2013
Legal Assistant
Harper Law Firm
01.2005 - 01.2012
Master of Science - Psychology and Social Services
Grambling State University
Bachelor of Science - Criminal Justice
Wiley College
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