Melissa Wessel
Walkerton,IN
"The definition of insanity is doing the same thing over and over and expecting different results."
Albert Einstein
Summary
Results-driven Executive with forward-thinking approach centered on company success and competitive growth. Offering 20+ year history of leading strategic and tactical business initiatives. Proven expertise in large-scale business transformation and change management to consistently exceed company objectives. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
20
20
years of professional experience
4
4
Certifications
Accomplishments
- Ninety-Eight million dollars in cost savings, revenue growth and increased capacity from the facilitation of over 890 kaizen events.
- Pioneered and led company’s first digital transformation.
- Boosted client retention by 38% along with conceptualized a client health reporting suite
- Established Archway's inaugural offshore program, resulting in $5.3 million in cost savings, improved scalability, and increased competitiveness.
- Established a Continuous Improvement System (CIS) for streamlined operations, reduced costs, and promoted a culture of continuous improvement.
- Successfully initiated and built two lean enterprise departments from the ground up, driving operational excellence and efficiency within the organization.
- Implemented no-code technology for production standardization, streamlining event processes, reducing costs, and improving customization and compliance.
- Over 587 employees trained in Six Sigma.
- Optimized warehouse operations at four facilities, enhancing efficiency, space utilization, reducing errors, and achieving cost savings.
Skills
- Leadership
- Strategic Planning
- Process Improvement
- Cross-Functional Collaboration
- Project Management
- Change Management
- Data Analysis
- Lean Six Sigma
- Employee Development
- Customer Relationship Management
- Problem Solving
- Financial Management
Work History
Senior Director, Client Support
Archway Marketing Services Inc.
08.2018 - Current
- Directed design and execution of over 257 business transformation initiatives to drive performance, profit optimization and growth opportunities. Resulting in over 38 million dollars in savings, revenue growth and expanded capacity.
- Designed and implemented a shared service structure within Client Support, establishing three departments. Led a team of 106 members, managing daily operations handling a monthly average of 109,488 client requests, 30,971 recurring functions, and 6,970 calls and chats, while overseeing the processing of 644,788 orders and management of 22,668,000 SKUs.
- Directed technological improvements, reducing waste and business bottlenecks. Including creation of Archway's first digital ecosystem.
- Initiated strategy to drive company growth and increase market share and profitability.
- Established a leadership program and fostered a work culture of collaboration and inclusion to increase morale and it resulted in a 98% reduction in turnover rate.
- Established and maintained strong relationships with over 121 client brands and their vendors.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Continuous Improvement Manager
Archway Marketing Services Inc.
08.2015 - 02.2018
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment. Resulting in over 12 million dollars in savings, revenue growth and capacity.
- Implemented lean production methods to reduce waste by 33% in my tenure of this role.
- Improved Operational processes to meet company goals for earnings, quality and completion.
- Implemented the Back to the Basics warehousing program, streamlining processes, reducing operational costs, and enhancing inventory management.. Based on a WERC benchmarking analysis.
- Established a Continuous Improvement System (CIS) and conducted over 323 Kaizen events, fostering a culture of ongoing improvement and cost savings.
- Tracked quality issues with external customers, suppliers, and internal plant operations. Implemented and trained RCA processes.
- Assured consistent quality of production by implementing and enforcing automated practice systems. One example was the implementation of voice picking,
- Recorded, analyzed, and distributed statistical information.
Continuous Improvement Engineer
Zentis North American Food
01.2012 - 08.2015
- Oversaw the successful completion of over 313 Lean Six Sigma projects, resulting in in over $49 million dollars of savings, revenue growth and increased capacity.
- Implemented lean production methods to reduce waste by 27%.
- Improved Manufacturing processes governed by the FDA to meet company goals for earnings, quality and completion.
- Led efforts in analysis and design of more cost-effective processing technology to improve current cooking manufacturing systems.
- Analyzed data to identify trends in production and maintenance costs and developed strategies to reduce expenses.
- Collaborated with cross-functional teams to develop and implement process changes.
- Mentored and trained over 186 employees and leaders in Lean Six Sigma methodologies, fostering a culture of continuous improvement throughout the organization.
Education
Communications
Certification
- Six Sigma Blackbelt
- Lean Practitioner II
- Microsoft Excel Expert Certification
- Accelerated Leadership Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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