MELISSA WEST
Wichita Falls,TX
Summary
Guest Relations Infection Control Safe Cleaning With Chemicals Laundry Management Restroom Detailing Window Cleaning Dusting Residential Cleaning Supply Inventory Management Ergonomics and Safety Training Customer Service Polishing Surfaces Complex Problem-Solving Exceptional Time Management Quality Assurance Controls Dish Preparation Able to Lift [Number] Lbs.
Overview
33
33
years of professional experience
Work History
Housekeeper
Sheppard Inn
11.2017 - Current
Bartender
10.1990 - 09.2012
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Checked identification of guests to verify age requirements for alcohol purchase
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Poured wine, beer and cocktails for patrons
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Myself
- Owned a Cleaning Business
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Education
GED -
Hirschi High School
Wichita Falls, TX05.1990
Skills
- English Language Fluency
- Guest Amenity Replenishment
- Bloodborne Pathogen Training
- Vacuuming and Sweeping
- Washing Windows
- Hardworking
- Teamwork
- Decision Making Skills
- Budget Control
- Exceptional Communicator
- Light Fixtures and Ceiling Fans
- Chemical Handling
- Cleaning Methods
- Housekeeping
- Supply Inventory Management
- Cleaning Techniques
- Window Cleaning
- Customer Service
- Residential Cleaning
- Guest Relations
- Restroom Detailing
- Sweeping and Mopping
- Cleaning and Organizing Abilities
- Customer-Oriented
- Customer Service-Focused
- Excellent Oral and Written Communication
- Ceiling Fans
- Tile and Grout Care
- Interior and Exterior Cleaning
- Cleaning Bathrooms
- Dusting Furniture
- Vacuuming
- Floor Scrubber Machines
- Physically Strong
- Detail-Oriented
- Ordering Cleaning Supplies
- Mopping and Sweeping
- Building Maintenance
- Quality Assurance Controls
- Sorting and Washing Laundry
Timeline
Housekeeper
Sheppard Inn
11.2017 - Current
Bartender
10.1990 - 09.2012
GED -
Hirschi High School