Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Melissa West

Sherwood

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales through exceptional service and teamwork. At Cola Cove, led initiatives that significantly improved store performance and customer engagement. Skilled in problem-solving and multi-tasking, adept at assessing customer needs and driving sales.

Overview

20
20
years of professional experience

Work History

Sales Associate

Cola Cove
08.2017 - Current
  • Executed cash transactions with precision, maintaining adherence to established procedures.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Labeled inventory with accurate pricing information before placement on the sales floor.
  • Facilitated positive customer interactions to enhance satisfaction.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.

Sales Associate

Shari's Cafe and Pies
09.2004 - 09.2017
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

High School Diploma -

Tigard High
Tigard, OR
06.1999

Skills

  • Teamwork and collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Exceptional customer service
  • Customer needs assessment

References

Christopher Mathers

760-792-2893

Carly Umali

503-536-5380

Timeline

Sales Associate

Cola Cove
08.2017 - Current

Sales Associate

Shari's Cafe and Pies
09.2004 - 09.2017

High School Diploma -

Tigard High

Similar Profiles

CREATE PROFILE
Melissa West