Summary
Work History
Education
Skills
Timeline
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Melissa West

Fairbanks,AK

Summary

Dynamic Assistant Manager with a proven track record at Chena Hotsprings Resort, enhancing cash accuracy and driving customer loyalty through exceptional service. Skilled in team motivation and compliance, I excel in performance evaluations and staff training, ensuring operational excellence and a welcoming atmosphere that fosters repeat business.

Work History

Assistant Manager

Chena Hotsprings Resort
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Manager

Fountainhead Development

Head Server

Two Rivers Lodge
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Education

State of Alaska

Independence University

Skills

  • Recruiting and interviewing
  • Sales monitoring
  • Budget assistance
  • Team motivation
  • Compliance
  • Team collaboration
  • Scheduling and planning
  • Employee engagement
  • Customer rapport
  • Decision-making
  • Workload management
  • Employee performance evaluations
  • Goal setting
  • Customer service and satisfaction
  • Performance reviewing
  • Orientation and training
  • Project management abilities
  • Workplace safety compliance
  • Policy enforcement
  • Sales strategies
  • Retail operations
  • Employee performance evaluation
  • Orientating and training
  • Customer service
  • Staff training and development
  • Staff supervision

Timeline

Assistant Manager

Chena Hotsprings Resort

Assistant Manager

Fountainhead Development

Head Server

Two Rivers Lodge

State of Alaska

Independence University

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Melissa West