Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Languages
Timeline
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Melissa West

Melissa West

Seaford

Summary

Dynamic Warehouse Manager with a proven track record at Shenandoah Telecommunications, excelling in inventory management and logistics. Enhanced operational efficiency through strategic issue analysis and effective workforce management, achieving significant improvements in order fulfillment and customer satisfaction. Proficient in forklift operation and committed to maintaining workplace safety and productivity within warehousing environments.

I have obtained numerous of years of experience in two successful companies where I have matured my skills in warehouse management professional with strong leadership skills and results-driven approach. Experienced in optimizing inventory control, streamlining operations, and ensuring safety compliance. Highly collaborative, adaptable to changing needs, and reliable. Proficient in logistics, team coordination, and problem-solving.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Warehouse Manager

Shenandoah Telecommunications
08.2024 - Current
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Organized records of vehicles, schedules and completed orders.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

CDL A OTR Driver

Marten Transport Ltd
07.2023 - 07.2024
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
  • Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
  • Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
  • Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
  • Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
  • Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
  • Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
  • Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
  • Reduced delivery times by consistently planning optimal routes using GPS and road maps.
  • Stayed current on industry trends through participation in professional development opportunities such as training sessions or workshops related to CDL A OTR driving best practices.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Inspected load security and checked for damages.
  • Inspected truck and trailer by performing pre and post trip inspections to assess safety and identify maintenance concerns.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.

CDL A OTR Driver

Warner Enterprise Ltd.
10.2021 - 07.2023
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
  • Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
  • Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
  • Promoted a positive company image through courteous interactions with customers, fellow drivers, and the public while on the road.
  • Performed minor repairs on trucks when necessary to minimize downtime during long hauls.
  • Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
  • Manifested attention to detail in verifying order accuracy before departure, avoiding costly errors and delays due to incorrect shipments.
  • Reduced delivery times by consistently planning optimal routes using GPS and road maps.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Inspected load security and checked for damages.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • conducted pre trip and post trip inspection, followed up with photos and documentation
  • ..

Material Specialist

Blue Bird Body Co.
03.2013 - 10.2022
  • Optimized material flow by developing and maintaining effective storage strategies, reducing retrieval time.
  • Developed comprehensive training programs for new hires, ensuring thorough understanding of departmental operations and procedures.
  • Streamlined procurement processes for increased efficiency, managing supplier relationships and negotiating contracts.
  • Conducted root cause analysis on recurring material issues, implementing corrective actions to prevent reoccurrence.
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Resolved discrepancies between purchase orders and received goods promptly, minimizing potential delays or disruptions to manufacturing processes.
  • Served as a subject matter expert within the organization on matters related to materials management best practices and regulatory compliance requirements.
  • Maintained up-to-date knowledge of industry trends, continuously seeking opportunities for process improvements.
  • Managed incoming inspection activities to ensure materials met quality standards prior to acceptance into inventory or use in production lines.
  • Collaborated closely with engineering teams during product development phases to identify suitable materials that met both performance expectations and budget constraints.
  • Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
  • Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
  • Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
  • Liased with various carriers to initiate and implement shipping lanes for both international and domestic shipments.
  • Operated automated part carousel to prepare piece count parts needed for packaging and labeling.
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Identified issues and developed solutions to improve quality control.
  • Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
  • Weighed and measured materials and updated records with collected data.
  • Operated and obtained certifications for the following equipment for daily operations forklift, pallet jack and Scissors lift.
  • Transported material via 26ft box truck between 4 different warehouse location.

Shipping and Receiving Clerk

The Wire Shop/ ICA South
07.2009 - 02.2013
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used forklifts both sit down and stand up lifts, electrical jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Facilitated smooth warehouse operations, maintaining clean and safe work environments.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Machine Operator

Graphic Packaging International
05.2008 - 03.2010
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
  • Managed inventory levels by tracking material usage and coordinating timely replenishment orders with suppliers.
  • Resolved technical issues swiftly, minimizing downtime and maintaining production schedules.
  • Achieved significant reduction in setup times by developing quicker changeover procedures.
  • Quickly shut down equipment in emergency situations following protocols.
  • Assessed readings from recording instruments, and other indicators and watched for warning signal.
  • Performed and recorded general house keeping in compliance with OSHA regulations.

Education

High School Diploma -

Perry High Scool
Perry,GA
06-1997

Skills

  • Proficient in operating forklifts
  • Inventory management and logistics
  • Leadership facilitation
  • Strategic issue analysis
  • Logistics quality control
  • Transportation logistics oversight
  • Workplace safety management
  • Inventory distribution
  • Workforce management
  • Invoice management
  • Coaching and guidance
  • Accurate inventory management
  • Consumer relations management
  • Safety compliance oversight

Certification

  • CPDW - Certified Professional in Distribution and Warehousing.
  • Licensed CDL License Class A- 10/2021
  • CPR/ First Aid certification.
  • Forklift certified
  • Scissor lift certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Languages

English
Full Professional

Timeline

Warehouse Manager

Shenandoah Telecommunications
08.2024 - Current

CDL A OTR Driver

Marten Transport Ltd
07.2023 - 07.2024

CDL A OTR Driver

Warner Enterprise Ltd.
10.2021 - 07.2023

Material Specialist

Blue Bird Body Co.
03.2013 - 10.2022

Shipping and Receiving Clerk

The Wire Shop/ ICA South
07.2009 - 02.2013

Machine Operator

Graphic Packaging International
05.2008 - 03.2010

High School Diploma -

Perry High Scool

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