Summary
Work History
Overview
Education
Skills
Work Preference
Certification
Accomplishments
Work Availability
Websites
Interests
Languages
Affiliations
Quote
Software
Timeline
OperationsManager
Melissa West

Melissa West

Cvt
Woodstock

Summary

Dedicated Veterinary Technician with extensive experience at Mppah, skilled in administering vaccinations and performing diagnostic tests. Proven ability to manage emergency care and provide compassionate patient monitoring. Adept at surgical support and laboratory operations, ensuring optimal animal health outcomes through effective communication and teamwork.

Work History

Receptionist

Mountain Park Paza Animal Hospital
roswell, GA
03.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.

Veterinary Technician

Mppah
03.2017 - Current
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Restrained animals to protect veterinarians from potential harm.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Pawnbroker

Tri County Pawn
WOODSTOCK, GA
06.2013 - 03.2018
  • Developed strong relationships with customers by offering personalized attention and understanding financial needs.
  • Performed store open and close procedures as part of shift responsibilities.
  • Sold variety of items to over 10 daily customers, working to upsell package items and exceed sales goals.
  • Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or technical issues.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.

server/host

Taco Mac
Roswell, GA
03.2007 - 03.2013
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Phone Sales Associate

Phone
WOODSTOCK, GA
02.2008 - 02.2010
  • Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
  • Monitored industry trends and competitor activities, staying informed on market changes that could impact sales strategies.
  • Implemented time management strategies, maximizing productivity during high call volume periods.
  • Increased customer satisfaction by addressing and resolving phone inquiries promptly and professionally.
  • Established rapport with customers, building trust that led to increased referrals and repeat business.
  • Exceeded monthly sales targets through persistent outreach and persuasive sales techniques.

Overview

18
18
years of professional experience
1
1
Certificate

Education

Ass - Veterinary Science

Penn Foster Career School
Scranton, PA

Skills

Intravenous injection

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Work Preference

Work Type

Gig WorkPart TimeFull Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementHealthcare benefits401k matchWork from home optionPaid time offFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leave

Certification

Radiology

Accomplishments

  • Developed and implemented laboratory procedures and best practices, training guidelines and safety protocols.
  • Updated veterinary office and laboratory procedures in alignment with veterinary medicine developments and technology.
  • Reorganized patient intake procedures to shorten process from [number] to [number] minutes.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Phlebotomy

Success

Languages

English
Full Professional

Affiliations

  • Animal care

Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Software

Antech

Timeline

Receptionist

Mountain Park Paza Animal Hospital
03.2025 - Current

Radiology

01-2024

Veterinary Technician

Mppah
03.2017 - Current

Pawnbroker

Tri County Pawn
06.2013 - 03.2018

Phone Sales Associate

Phone
02.2008 - 02.2010

server/host

Taco Mac
03.2007 - 03.2013

Ass - Veterinary Science

Penn Foster Career School

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