Melissa West
Richmond,KY
Summary
Dedicated healthcare and senior living worker with extensive experience in healthcare support roles and a strong background in direct patient care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Assistant Activities Director / Support Staff
McCready Manor
Richmond, Kentucky
07.2024 - Current
- Develop an ongoing program of activities.
- Lead activities to improve quality and socialization.
- Coordinate volunteers, entertainment, and community partnerships.
- Coordinated with vendors to secure supplies needed for various activities.
- Hire, train, supervise, and coach department staff.
- Managed budgets for individual programs as well as overall departmental expenses.
- Provide excellent customer service to residents and families.
- Assist with medication as needed.
- Assist residents with ADLs, including bathing and dressing.
Medical Office Representative
Saint Joesph Berea
Berea, Kentucky
04.2025 - 12.2025
- Verified patient insurance information for accurate billing and processing.
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled appointments efficiently using electronic health record systems.
- Assisted patients with forms, providing clear instructions and support.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Performed data entry accurately into the EMR system.
- Scanned patient documents into electronic health record system for accurate record-keeping. into the practice's EMR system as needed.
- Followed HIPAA guidelines when handling confidential patient information.
- Coordinated referrals between primary care providers and specialists.
Surgery Technician/Scheduler/PCA
Saint Joesph Hospital
Lexington, KY
10.2023 - 04.2025
- Monitored vital signs and reported changes to nursing staff promptly.
- Transferred patients safely to and from the OR.
- Performed cleaning of operating rooms to maintain sterile environment.
- Assisted with updating and printing surgery schedules.
- Scheduled same day and next day surgeries.
- Supported surgical staff with clerical and scheduling duties.
- Assisted patients with daily living activities and personal care tasks.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Maintained patient hygiene and cleanliness in accordance with health standards.
- Delivered specimens to the lab.
Activities Director
Riverview Health Care Center
Prestonsburg, Kentucky
03.2006 - 03.2023
- Planned, implemented, and evaluated activities for long - term care residents.
- Oversaw daily operations of facility volunteer program, including recruitment and scheduling of volunteers.
- Hired, trained, developed, coached, counseled, and terminated department staff as necessary.
- Interviewed family and residents, reviewed chart, orders, and progress notes to develop an individual plan of care.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Prepared progress notes for medical staff reflecting residents' reactions and evidence of progress or regression.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers.
- Reported changes in patient conditions to the charge nurse.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output according to nursing staff instructions.
- Transported residents within the facility as needed.
CNA
Riverview Health Care Center
Prestonsburg, Kentucky
10.1998 - 12.1998
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers.
- Assisted with feeding.
- Monitored food intake and output as directed by nursing staff.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Transported residents within the facility.
Education
High School Diploma -
Prestonsburg High School
Prestonsburg, KY05-1991
Skills
- Patient care
- Clinical records
- Confidentiality management
- Task management
- Customer service
- Adaptability skills
Certification
- SRNA License Number 50181193
Timeline
Medical Office Representative
Saint Joesph Berea
04.2025 - 12.2025
Assistant Activities Director / Support Staff
McCready Manor
07.2024 - Current
Surgery Technician/Scheduler/PCA
Saint Joesph Hospital
10.2023 - 04.2025
Activities Director
Riverview Health Care Center
03.2006 - 03.2023
CNA
Riverview Health Care Center
10.1998 - 12.1998
High School Diploma -
Prestonsburg High School