Melissa Westmoreland
Wichita
Summary
Professional with over 20 years of experience with customer service and managing employees. Proven track record in customer service with a strong focus on enhancing customer satisfaction and resolving complex issues. Experienced in nursing with eight years of hands-on patient care, demonstrating a deep understanding of medical procedures and compassionate care. Exceptional communicator with a commitment to fostering positive environments and delivering high-quality results.
Overview
12
12
years of professional experience
Work History
Donor Center Technician
Freedom Plasma
08.2023 - 04.2024
- Maintained accurate donor records through diligent data entry and documentation efforts.
- Increased donor satisfaction with thorough pre-donation screenings, ensuring eligibility and minimizing risks.
- Enforced strict compliance with regulatory standards, contributing to successful inspections and audits of the facility.
- Promoted a positive environment for both staff and donors through effective communication and teamwork.
- Ensured donor safety and comfort by closely monitoring vital signs during the donation process.
Front End Supervisor
Dillons
01.2022 - 11.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Production Worker
Johnson Controls
10.2020 - 08.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Used equipment properly to avoid workplace hazards or injuries.
Crew Member
Panera Bread
08.2019 - 09.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Shift Manager
Wendy's
05.2012 - 03.2014
- Promoted a positive work environment through open communication and constructive feedback.
- Scheduled staff to establish adequate coverage during peak business hours.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
No Degree - General Education
Crowder College
Neosho, MO 05.2001 -
Skills
- Customer Relations
- Team Player
- POS System
- Inventory
- Detail Oriented
- Self Motivated
- Management Experience
References
- Michelle Dunham Co-worker 20 years - 731- 438- 0781
- Shannon Reiter Personal 30 years - 931-215-9421
- Andy Miller Boss 20 years - 850-238-0399
- William Smith Co worker 5 years - 620-705-9236
Timeline
Donor Center Technician
Freedom Plasma
08.2023 - 04.2024
Front End Supervisor
Dillons
01.2022 - 11.2022
Production Worker
Johnson Controls
10.2020 - 08.2021
Crew Member
Panera Bread
08.2019 - 09.2020
Shift Manager
Wendy's
05.2012 - 03.2014
No Degree - General Education
Crowder College
05.2001 -
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