Melissa Whisler
Norman
Summary
Accomplished Care Coordinator with a proven track record at WebTPA, enhancing patient care through effective Care Coordination and organizational skills. Excelled in developing patient-centered care plans, Known for exceptional documentation abilities and fostering strong patient relationships, demonstrating both empathy and efficiency.
Overview
14
14
years of professional experience
Work History
Care Coordinator
WebTPA
07.2023 - Current
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Communicated with patients, ensuring that medical information was kept private.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Determined specific needs and provided most appropriate level of services for patient well-being.
Patient Care Coordinator
Careways/ HealthCare Highways
08.2021 - 05.2023
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Enhanced patient satisfaction by coordinating timely care and addressing individual needs.
- Advocated for patients' rights and needs, ensuring their voices were heard in care decisions.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Developed patient education materials, empowering individuals with knowledge about their conditions and care options.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
Medical Receptionist
Dr. Joshua Powell
08.2010 - 01.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
Education
Basics - Sociology
Brookhaven College
Dallas, TXNo Degree - Sociology
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Norman High School
Norman, OK05-1986
Skills
- Case management
- Documentation
- Patient education
- Organizational skills
Timeline
Care Coordinator
WebTPA
07.2023 - Current
Patient Care Coordinator
Careways/ HealthCare Highways
08.2021 - 05.2023
Medical Receptionist
Dr. Joshua Powell
08.2010 - 01.2020
Basics - Sociology
Brookhaven College
No Degree - Sociology
University of Central Oklahoma
High School Diploma -
Norman High School
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