Melissa Whitaker
Delta,OH
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping, tracking and billing. Team-oriented, dependable and performance-driven.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Unique Health Care Solutions
07.2022 - Current
- Acquired and maintained all necessary prior authorizations and reauthorizations from insurance companies for patients needs.
- Prepared itemized statements and invoices, recorded amounts due for services rendered and billed to appropriate payers.
- Audited and corrected billing and posting documents for accuracy.
Patient Care Coordinator
Mercy Health
12.2018 - 07.2022
- Check in and out of patients.
- Verify patients insurance and correct data entry.
- Offered simple, clear explanations to help patients and families understand office policies and procedures.
- Collected payments, balanced cash drawer and daily work flow totals.
- Resolved customer complaints and established follow-up procedures.
Office Manager
Community Health Professionals
03.2009 - 08.2018
- Oversaw day to day office operations.
- Interviewed and selected home health aides for employment.
- Managed payroll, coding, billing, accounts receivable and other accounting functions.
- Conducted regular inventory of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
Medical Assistant -
Northwest State Community College
Archbold, OH05.2009
Skills
- Billing and Invoicing
- Paperwork and documentation
- Medical Authorization
- Customer Relations
Timeline
Billing Specialist
Unique Health Care Solutions
07.2022 - Current
Patient Care Coordinator
Mercy Health
12.2018 - 07.2022
Office Manager
Community Health Professionals
03.2009 - 08.2018
Medical Assistant -
Northwest State Community College
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